Whittney Thomas
Gilmer,TX
Summary
Compassionate CNA accustomed to working with physically challenged, bedridden and memory-impaired patients. Exceptionally talented at providing social and emotional support to improve patient moral and increase comfort. Proficient in assisting patients with daily hygiene, including showering and incontinence care. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
CNA
Longview Regional Medical Center
2901 N Fourth St, TX
03.2017 - 06.2024
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Answered patient call lights promptly and responded to requests appropriately.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Collected specimens from patients for laboratory testing purposes.
CNA
Truman Smith Children's Center
Gladewater, TX
06.2015 - 05.2017
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Monitored food intake and output as directed by nursing staff.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Used mobility devices to transport patients.
Restaurant Team Member
Bodacious BBQ
Gladewater, TX
11.2013 - 04.2015
- Assisted in taking customer orders and providing recommendations.
- Bussed, cleared, and reset tables as needed throughout shift.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Rotated inventory to reduce waste and optimize freshness.
Special Needs Caregiver
Community Healthcore-RcRc
Longview, TX
11.2012 - 10.2013
- Provided direct care and support to individuals with special needs in a residential setting.
- Assisted individuals with daily activities such as dressing, eating, and hygiene.
- Administered medications as prescribed by physician or psychiatrist.
- Provided transportation services for medical appointments or other necessary errands when needed.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
Cashier
Walmart
Longview, TX
06.2012 - 08.2012
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Food Preparation Worker
Genghis Grill
Longview, TX
12.2011 - 06.2012
- Prepared ingredients for cooking including portioning, chopping, and storing food before use.
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
- Stocked service stations with food items such as condiments, salads, desserts, and beverages.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
Special Needs Caregiver
Custom Care HCS
Longview, TX
02.2011 - 11.2011
- Provided direct care and support to individuals with special needs in a residential setting.
- Assisted individuals with daily activities such as dressing, eating, and hygiene.
- Administered medications as prescribed by physician or psychiatrist.
- Provided transportation services for medical appointments or other necessary errands when needed.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Transported clients to and from planned activities.
Customer Service Lead
Convergys, AT&T
Longview, TX
10.2009 - 02.2011
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Handled customer inquiries and complaints in a professional manner.
- Developed and implemented customer service policies and procedures to improve quality of customer experience.
- Maintained accurate records of customer interactions and transactions.
- Resolved escalated issues from team members or customers in an efficient manner.
- Analyzed customer data to provide insights on trends, preferences and needs.
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
Customer Service Representative
Sitel
Longview, TX
06.2009 - 09.2009
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Consulted with customers to resolve service and billing issues.
Overnight Stocker
Walmart
Longview, TX
10.2008 - 09.2009
- Received and stocked merchandise in a timely manner.
- Organized shelves, racks and bins to ensure product availability.
- Operated forklift and pallet jacks to unload trucks and move products throughout the store.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Utilized hand truck to transport large quantities of merchandise between departments or areas within the store.
- Used proper case cutting techniques to cut and sort stock loads.
- Pulled items from stock using lift equipment and added to shelves or bins.
Restaurant Team Member
Bodacious BBQ
Gladewater, TX
06.2006 - 06.2008
- Assisted in taking customer orders and providing recommendations.
- Delivered food to tables in a timely manner.
- Bussed, cleared, and reset tables as needed throughout shift.
- Processed payments accurately and efficiently using POS system.
- Trained new team members on restaurant policies and procedures.
- Prepared variety of foods according to exact instructions and recipe specifications.
Process Technology Intern
Eastman Kodak Company
Longview, TX
07.2007 - 09.2007
- Monitored manufacturing processes, analyzed data, and identified opportunities for improved efficiency.
- Performed troubleshooting and maintenance of existing production equipment.
- Participated in safety training programs to ensure compliance with OSHA standards and regulations.
Education
High School Diploma -
Gilmer High School
Gilmer, TX06-2007
Some College (No Degree) - CNA Certification
Kilgore College
Longview, TXSome College (No Degree) - Medical Radiologic Technology
Kilgore College
Kilgore, TXSkills
- Basic Life Support
- Compassion and Empathy
- Bedside manner
- Calm and level-headed under duress
- Adaptable
- Quick problem solver
- Direct Patient Care
- Geriatric Care
- Pediatric Care
- Inpatient Care
- Understands medical procedures
- Medical terminology knowledge
- Electronic Charting
- Patient Management
Certification
- Certified Nurses Aide since 2015
- Current BLS Certification
References
References available upon request.
Timeline
CNA
Longview Regional Medical Center
03.2017 - 06.2024
CNA
Truman Smith Children's Center
06.2015 - 05.2017
Restaurant Team Member
Bodacious BBQ
11.2013 - 04.2015
Special Needs Caregiver
Community Healthcore-RcRc
11.2012 - 10.2013
Cashier
Walmart
06.2012 - 08.2012
Food Preparation Worker
Genghis Grill
12.2011 - 06.2012
Special Needs Caregiver
Custom Care HCS
02.2011 - 11.2011
Customer Service Lead
Convergys, AT&T
10.2009 - 02.2011
Customer Service Representative
Sitel
06.2009 - 09.2009
Overnight Stocker
Walmart
10.2008 - 09.2009
Process Technology Intern
Eastman Kodak Company
07.2007 - 09.2007
Restaurant Team Member
Bodacious BBQ
06.2006 - 06.2008
High School Diploma -
Gilmer High School
Some College (No Degree) - CNA Certification
Kilgore College
Some College (No Degree) - Medical Radiologic Technology
Kilgore College
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