Whittney Wright

Work History

Coach/Front Desk Receptionist

Gymnastics Academy Of Charleston

Charleston, SC

08.2018 - Current

Introduced games and drills, which helped students to better develop skill levels
Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others
Increased player strength, agility and game skills through successful practices
Promoted stretching and proper exercise form to help athletes avoid injuries and prevent muscle tightness
Developed game plans and adjusted to meet various game situations
Upheld safety standards at all practices, games and events
Exhibited sound judgment while executing coaching responsibilities and functions
Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
Provided services efficiently and with high level of accuracy.
Executed positive demeanor to each and every visitor approaching front desk.
Assisted with academic needs of other students by offering tutoring support in various subjects.
Educated youngsters between ages of 5 and 12 on rules and fundamentals for gymnastics.

After School Manager

Gymnastics Academy Of Charleston

Charleston, SC

08.2018 - 08.2019

Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Developed and executed targeted relationship and account development strategy
Worked with owner, team, and customers to resolve any problems, improve operations and provide exceptional customer service
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from services, protecting company reputation and loyal client base
Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
Organized and led activities to promote physical, mental and social development.
Maintained developmentally appropriate environment.
Managed up to 40 children per day.

Owner/Operator

Wright Commercial Cleaning

SUMMERVILLE, SC

05.2015 - 01.2019

Charted and executed marketing strategies to gain new clients
Established and administered annual budget with effective sustainability objectives
Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations
Assessed financial reports and statements regularly to update processes and operations for greater profitability
Operated with safety and skill to avoid accidents and delays
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to issues
Used well-honed negotiation skills to garner cost-effective pricing for customers needs
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
Assessed income and expenses and adapted plans to improve profit levels
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Routed incoming calls and faxes and drafted detailed messages to expedite response.
Handled client correspondence and tracked records to foster office efficiency.
Maintained staff directory and company policy handbook for human resources department.
Coordinated bookkeeping activities in QuickBooks, including invoicing and accounts payable.
Created business plan, established processes and directed operations to offer quality service to customers.
Responded quickly to customer complaints and gathered all pertinent information to make educated decisions for remediation.
Managed 20 client accounts with 100% customer satisfaction.

Supervisor

Above And Beyond Services

SUMMERVILLE, SC

04.2008 - 02.2015

Enhanced training programs to strengthen employee knowledge and promote new managers from within
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize work flows to meet any daily demand
Conducted scheduled and impromptu evaluations to assess work performance
Built, managed and coached in sourced and outsourced team, implementing training programs to improve efficiency and productivity
Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention
Handled customer complaints, resolved issues and adjusted policies to meet changing needs
Evaluated employees' strengths and assigned tasks based upon experience and training
Set and managed schedules to give proper coverage to required areas and meet customer service demands
Maintained compliance with company policies, objectives and communication goals
Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed
Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased work-flows by 20%.

Summary

Overview

Work History

Coach/Front Desk Receptionist

After School Manager

Owner/Operator

Supervisor

Education

Associate of Arts - Accounting And Business Management

Bachelor of Science - Business Administration

Skills

Timeline

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