Laura Shumate
Dayton,OH
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Excellent time management skills combined with a superior knowledge of the customer service industry. A strong leader who works well under pressure, and exudes positivity.
Overview
9
9
years of professional experience
Work History
Office Manager
Window World of West Ohio
Dayton, OH
09.2024 - Current
- Providing excellent written and verbal customer support for any of the window purchasing or service needs that may arise. Processing financing applications, taking and documenting customer invoices and payments. Processing payroll and any other internal office needs.
- High volume outbound calls to potential customers to discuss their opportunities and schedule in-home consultations
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Customer Service Representative
Discover
Columbus, OH
02.2023 - 09.2024
- Resolved customer inquiries, ensuring timely and accurate information delivery.
- Enhanced customer satisfaction through effective problem-solving and conflict resolution techniques.
- Streamlined communication processes between departments to improve service efficiency.
- Trained new team members on best practices in customer engagement and service protocols.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Donor Specialist
Versiti of Indiana
Hilliard, OH
08.2022 - 02.2023
- Assisting donors in every step of the blood donation process, from their medical history and mini physical to the donation itself. Providing care and customer service the entire time. Set up & tear down of mobile drives, rebooking donors & answering any questions they may have.
- Managed donor records using Versiti's proprietary database, ensuring data accuracy and compliance with regulations.
Office Manager
Window World of West Ohio
Dayton & Columbus, OH
06.2017 - 08.2022
- Providing excellent written and verbal customer support for any of the window purchasing or service needs that may arise. Processing financing applications, taking and documenting customer invoices and payments. Processing payroll and any other internal office needs.
Education
High School Diploma -
Valley View High School
Germantown, OH05-2017
Skills
- Self-motivation
- Conflict Resolution
- Computer Skills
- Interpersonal Skills
- Problem Solving
- Microsoft Suite
- Ability to Work in a Team
- Communication Skills
- Effective Time Management
- Ability to Multitask
- Fast Learner
- Adaptability
- Customer Service
- Ability to Work Under Pressure
- Communication
- Teamwork
Timeline
Office Manager
Window World of West Ohio
09.2024 - Current
Customer Service Representative
Discover
02.2023 - 09.2024
Donor Specialist
Versiti of Indiana
08.2022 - 02.2023
Office Manager
Window World of West Ohio
06.2017 - 08.2022
High School Diploma -
Valley View High School