Cindera Cottrell
Phoenix,AZ
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Office Manager
Flynn Chiropractic
Kent, WA
08.2024 - 01.2026
- Handled diverse communication channels, including phone calls, emails, text messages, and faxes, to facilitate timely information exchange.
- Coordinated patient greetings and directed individuals to designated treatment areas for optimal care delivery.
- Oversaw appointment scheduling and checkout operations, facilitating timely patient payments and copay collections.
- Assessed and confirmed insurance benefits for all patients, enhancing patient experience and operational efficiency.
- Achieved timely recovery of overdue accounts through proactive collections management. Enhanced financial stability by addressing outstanding payments effectively. Improved client relationships by providing clear communication regarding account status.
- Achieved timely processing of incoming checks and executed weekly deposits, contributing to improved financial operations.
- Oversaw meticulous processing of patient paperwork, maintaining confidentiality and adherence to regulatory standards.
- Achieved seamless integration of patient information into Eclipse system, enhancing data accuracy for billing. Streamlined processes to improve efficiency in information management.
- Oversaw accurate billing procedures for LNI and PIP claims, facilitating efficient claims processing.
- Reviewed and processed billing entries using ICD-9 codes to maintain compliance and optimize reimbursement.
- Facilitated efficient processing of record requests, enhancing client satisfaction and compliance.
- Executed daily distribution of appointment reminders to maintain organized scheduling and improve client attendance.
- Executed regular cleaning and tidying tasks to uphold a professional office setting.
- Oversaw scheduling and performance of four massage therapists, optimizing service delivery.
- Monitored product inventory and executed restocking procedures to support sales operations.
- Managed laundry processes, including cleaning, sanitization, and folding, to maintain a tidy and hygienic environment.
- Documented and produced daily chart notes for massage therapy, facilitating effective communication and continuity of care.
- Coordinated weekly massage schedule, ensuring efficient allocation of therapist resources and client satisfaction.
- Executed payroll data collection and submission, ensuring adherence to deadlines and regulatory requirements.
Chiropractic Technician
Chiro One Wellness center
Kent, Washington
10.2023 - 06.2024
- Greeted patients in a friendly and professional manner.
- Performed exams, treatments, and physical therapies.
- Performed administrative tasks such as scheduling appointments, answering phones, filing paperwork, and accepting payments.
Care Giver
Consumer Direct Care Network
Auburn, Washington
05.2023 - 10.2023
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Also prepared and cooked all meals for client
- Cleaned and ensured clients space was always sanitized
- Ensure patients area was safe and all items picked up and cleared from floor to ensure no tripping hazards
Admin / Office Manager
United Pet Care
Phoenix, AZ
06.2020 - 04.2022
- Hired as an admin, promoted to office manager in the first 8 months
- Handled all incoming calls, multiple inboxes, and our chat-bot
- Oversaw the phoenix customer success team
- Made sure all office supplies were stocked at all times
- Handled new enrollments and processed all information through our software systems (salesforce and chargebee)
- Organized and scheduled monthly team bonding lunches, as well as our annual Christmas party
- Interviewed new employees for various admin roles, as well as trained and created our 'new hire binders'
- Went to different benefit fairs to promote and talk about our company and our product, as well as find different 'swag' (t-shirts, pens, etc.) to purchase to help promote our product in a fun and interactive way
- Was in charge of all incoming and outgoing mail and required to make sure received documents were given to the correct departments
- Other duties included filling, faxing, making sure all flyers are up to date at all times, keeping breakroom/conference room clean, along with greeting people when they walk in.
Caregiver
Self Employee
Phoenix, AZ
03.2019 - 02.2020
- Worked for a family of 4 privately who were here from Texas to receive treatment for their Lyme disease
- Administered all medications, made and prepped all meals, scheduled and drove to all doctor appointments, managed all family finances and bill paying, as well as kept all items well stocked in the home
- Kept home cleaned and sanitized at all times as well as all medical equipment sanitized and serviced.
Endeavor
Cargiver/Scheduler
Phoenix, AZ
08.2018 - 12.2018
- In home caregiver, was rated top caregiver by clients after first 30 days
- Promoted to office assistant after third month with the company
- Responsibilities in office; all clerical duties, customer service, scheduling, assist with payroll, overseeing caregivers managed client enrollment, and caregiver profiles
- Managed on call system on the weekends and holidays.
Customer Service Representitive
Victory Lane Sports Park
Phoenix, AZ
03.2011 - 09.2018
- Traveling (within the park) customer service representative, lead cashier for all concessions, lead bartender for park restaurant
- This included inventory and tracking sales revenue
Office Assistant
Mikes Swat Team
Phoenix, AZ
09.2014 - 07.2015
- Termite Book Keeper; Processed all Termite Jobs, managed Termite Team, tracked all jobs in system
- Customer service and all clerical duties, phones, filling, faxing, confirming jobs.
Education
High School Diploma - General Studies
Greenway High School
Phoenix, Arizona05.2014
Skills
- Customer service
- Office management
- Organizational skills
- Billing
- Scheduling and calendar management
- Staff management
- Training and coaching
- Time management
- Phone and email etiquette
Leadership skills
Self-motivation
Strong time management
Customer Service Experience
Skilled in Sales Force
Chargebee
ACT
Clear Care
Oasis
Peach Tree
Skilled in Microsoft Office Programs
Reviewwave
Posture ray
Tracker 5
Chiropractic Techniques
Scheduling appointments
First-aid and CPR
Patient Care
Payment Collection
Telephone Etiquette
Effective written and verbal communication
Patient Relations
Payment Processing
Vital Signs Documentation
Timeline
Office Manager
Flynn Chiropractic
08.2024 - 01.2026
Chiropractic Technician
Chiro One Wellness center
10.2023 - 06.2024
Care Giver
Consumer Direct Care Network
05.2023 - 10.2023
Admin / Office Manager
United Pet Care
06.2020 - 04.2022
Caregiver
Self Employee
03.2019 - 02.2020
Endeavor
Cargiver/Scheduler
08.2018 - 12.2018
Office Assistant
Mikes Swat Team
09.2014 - 07.2015
Customer Service Representitive
Victory Lane Sports Park
03.2011 - 09.2018
High School Diploma - General Studies
Greenway High School