Whytney Kissoon
Youngstown,OH
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
7
7
years of professional experience
Work History
General Manager of Operations
Ultima Transport Services
Pittsburgh , PA
2017.04 - Current
- Oversaw financial management, budget management, accounting and payroll activities.
- Addressed customer concerns with suitable solutions.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Enforced federal, state, local and company rules for safety and operations.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Monitored resource use to achieve set goals within budget constraints.
- Supported accident investigations and prepared related paperwork.
- Planned delivery routing, team workflows and promotional initiatives.
Customer Service Representative
American Expediting
Pittsburgh , PA
2016.12 - 2018.05
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Made outbound calls to obtain account information.
Education
Associate of Arts - Communication Studies
Northern Caribbean University
08.2007
Skills
- Production
- Market Research
- Decision-Making
- Interpersonal Communication
- Customer Service
- Staff Management
- Operations Oversight
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
General Manager of Operations
Ultima Transport Services
2017.04 - Current
Customer Service Representative
American Expediting
2016.12 - 2018.05
Associate of Arts - Communication Studies
Northern Caribbean University
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