Whytni Brice
Forney,TX
Summary
Proven to excel in high-volume environments, I leveraged my strong multitasking and clear communication skills at Standard Service and Outback Steakhouse to enhance customer satisfaction and streamline operations. By mentoring new hires and managing financial transactions with precision, I consistently improved service efficiency and team professionalism, fostering a loyal clientele base and reducing discrepancies.
Overview
4
4
years of professional experience
Work History
Bartender
Standard Service
09.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server Trainer
Outback Steakhouse
08.2020 - 08.2022
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Utilized effective communication techniques to support server learning and comprehension.
- Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
Education
No Degree - Nursing
Tyler Junior College
Troup, TXHigh School Diploma -
North Forney High School
Forney, TX05.2020
Skills
- Strong multitasking
- Highly reliable
- Clear and effective communication
- Outgoing Personality
- Customer service expertise
- Payment Processing
- Fast Learner
- Teamwork and Professionalism
Timeline
Bartender
Standard Service
09.2022 - Current
Server Trainer
Outback Steakhouse
08.2020 - 08.2022
No Degree - Nursing
Tyler Junior College
High School Diploma -
North Forney High School
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