Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wichai Yang

Coon Rapids

Summary

Accomplished Customer Support Specialist at AbleNet, recognized for excellence in client assistance and adept problem-solving skills. Leveraging analytical reasoning and effective communication, I enhanced workflows and improved customer satisfaction. Recognized for optimizing processes and delivering timely solutions, I am passionate about creating exceptional experiences for clients.

Overview

11
11
years of professional experience

Work History

Customer Support Specialist

AbleNet
01.2020 - Current
  • Respond to customer inquiries across phone, email, chat, and virtual meetings, ensuring timely and effective solutions.
  • Create, maintain, and update email templates to improve communication efficiency and consistency.
  • Proactively analyze and assess workflows, identifying opportunities for process improvement and optimizing efficiency.
  • Collaborate with cross-functional teams to achieve organizational goals and enhance customer satisfaction.
  • Leverage excellent troubleshooting skills to resolve technical equipment issues quickly and effectively.
  • Document customer concerns and solutions for quality control, ensuring accurate and consistent service delivery.

Warehouse Associate

Target Distribution Center
01.2018 - 01.2020
  • Processed high-volume deliveries in a fast-paced distribution center, ensuring timely and accurate shipment of store products to customers.
  • Stocked, sorted, and prepared merchandise for shipping, meeting efficiency and quality standards.
  • Collaborated with in-store departments to optimize resource planning and support understaffed areas as needed, contributing to team success and workflow efficiency.
  • Maintained a clean and organized workspace to adhere to safety and operational guidelines.

Library Student Lead Worker

Minnesota State University of Mankato
01.2015 - 01.2018
  • Provided efficient and accurate responses to customer inquiries both in-person and over the phone, ensuring a positive library experience.
  • Delivered exceptional customer service by managing book rentals, equipment checkouts, and study space reservations for students.
  • Transcribed historical audio files to text for archival documentation, preserving important records for future reference.
  • Maintained a clean and organized library environment, promptly reporting maintenance issues to the appropriate department.

Education

Automotive Engineering Technology

Minnesota State University
Mankato

Skills

  • Client support
  • Effective communication
  • Issue resolution
  • Analytical reasoning
  • Active listening

Timeline

Customer Support Specialist

AbleNet
01.2020 - Current

Warehouse Associate

Target Distribution Center
01.2018 - 01.2020

Library Student Lead Worker

Minnesota State University of Mankato
01.2015 - 01.2018

Automotive Engineering Technology

Minnesota State University

Similar Profiles

CREATE PROFILE