Widia Simon
Delray Beach,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Life Insurance Agent
Primerica
2023.05 - 2024.07
- Provided coverage option information to assist clients in protecting assets.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Maintained high standards of customer service by building relationships with clients.
- Built long-term relationships with clients by offering attentive service and ongoing support for their life insurance needs.
Customer Service
Publix
2017.06 - 2023.06
- Provide quality customer service and present customers with the best shopping experience.
- Delivered exceptional customer service, addressing concerns and handling returns professionally.
- Provided exceptional customer service, resolving dealer issues quickly and effectively.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
- Assisted in setting up promotional displays to attract customer attention towards specific products or brands.
- Maintained a clean and organized store environment, enhancing customer shopping experience.
Front Desk
Palm Spine & Rehab Center
2015.05 - 2017.05
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Managed reservations system effectively, minimizing mix-ups and overbookings.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
Education
Medical Billing and Coding -
Florida Career College
Boynton Beach, FL07.2014
Skills
- Familiar with CMS 1500 Forms
- Medical Terminology
- Microsoft Office Administration
- Extensive Customer Service Skills
- Building Relationships
- Client Service
- Insurance Policy Sales
Certification
- ICD-9-CM & CPT-4 Coding
- Abstracting Medical Records (EMR)
- HIPAA and OSHA Compliant
- HCPCS
- Healthcare Customer and Relation Outcome
- Health Information Technology and Management
Timeline
Life Insurance Agent
Primerica
2023.05 - 2024.07
Customer Service
Publix
2017.06 - 2023.06
Front Desk
Palm Spine & Rehab Center
2015.05 - 2017.05
Medical Billing and Coding -
Florida Career College
- ICD-9-CM & CPT-4 Coding
- Abstracting Medical Records (EMR)
- HIPAA and OSHA Compliant
- HCPCS
- Healthcare Customer and Relation Outcome
- Health Information Technology and Management
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