Widler Tout-Puissant
Port St Lucie,FL
Summary
Proficient Operations Service Manager skilled in team leadership, safety compliance, and performance management. Enhances operational efficiency and customer service in high-pressure settings. Experienced in load planning, workflow management, and process improvement to boost productivity and minimize costs. Focused on strategic planning and problem-solving to promote team accountability and maintain operational accuracy.
Overview
3
3
Languages
19
19
years of professional experience
Work History
Operations Service Manager
Delta Air Lines, Inc
Boston, Massachusetts
07.2023 - Current
- Led frontline operations to ensure safe, efficient, and customer-focused station performance.
- Supervised daily team execution, reinforcing accountability and coaching to meet performance standards.
- Monitored workflow and staffing coverage, aligning operational priorities to ensure consistency and on-time performance.
- Facilitated performance management through observation, documentation, and proactive follow-up communication.
- Partnered with frontline teams and operational leaders to maintain service continuity amid daily challenges.
- Provided collateral support for lift ergonomics and load distribution, promoting safe work practices.
Load Distribution Desk
Delta Air Lines
Boston, Massachusetts
09.2022 - 07.2023
- Calculated and verified aircraft weight and balance, facilitating accurate load planning for safe flight movement.
- Verified cargo weight, security documentation, and hazardous materials paperwork prior to loading.
- Coordinated with ground personnel to streamline loading operations, ensuring operational accuracy and timely departures.
- Ensured safe, compliant aircraft loading operations in a fast-paced airport environment, contributing to overall flight safety.
ACC
Delta Air Lines, Inc
Atlanta, Georgia
07.2012 - 07.2021
- Calculated and verified aircraft weight and balance for precise load planning.
- Verified cargo weight, security documentation, and hazardous materials paperwork to ensure compliance before loading.
- Coordinated with ground personnel to streamline loading processes and uphold operational accuracy.
- Supported safe, compliant, and efficient aircraft loading operations in fast-paced airport environment.
Aircraft Lead Agent
Delta Air Lines, Inc.
NY JFK, NY
04.2010 - 07.2012
- Monitored cargo placement to maintain aircraft balance and optimize performance.
- Ensured compliance with safety regulations during cargo handling to maintain operational integrity.
- Coordinated loading and unloading processes to minimize turnaround times.
- Operated ground support equipment for effective loading and unloading operations.
Ramp Agent / Aircraft Lead Agent
Delta Air Lines, Inc.
Boston, Massachusetts
06.2007 - 04.2010
- Managed loading and unloading of baggage and cargo, facilitating smooth transitions between aircraft and terminals.
- Executed loading and unloading of luggage, contributing to on-time aircraft departures.
- Operated ground support equipment, supporting efficient baggage handling operations.
- Coordinated aircraft movements on ramp while adhering to safety protocols.
- Operated conveyor belts, push-back tractors, and aircraft tugs daily for seamless operations.
- Conducted inspections of equipment for maintenance needs, ensuring operational readiness.
- Adhered to safety procedures, including use of reflective gear during ramp work.
Education
Associate of Arts -
Bunker Hill Community College
Charlestown, MA07-2026
Skills
- Load planning
- Safety compliance
- Operational efficiency
- Workflow optimization
- Performance management
- Team leadership
- Customer service excellence
Languages
English
Professional
French
Professional
Haitian Creole
Professional
Affiliations
- Habitat For Humanity and Food For the Poor
Timeline
Operations Service Manager
Delta Air Lines, Inc
07.2023 - Current
Load Distribution Desk
Delta Air Lines
09.2022 - 07.2023
ACC
Delta Air Lines, Inc
07.2012 - 07.2021
Aircraft Lead Agent
Delta Air Lines, Inc.
04.2010 - 07.2012
Ramp Agent / Aircraft Lead Agent
Delta Air Lines, Inc.
06.2007 - 04.2010
Associate of Arts -
Bunker Hill Community College