Widson Fifi
Kanab,UT
Summary
Dynamic Customer Service Representative with Liveops - Arise, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to handle escalated calls and deliver satisfactory outcomes, showcasing strong data entry skills and a commitment to professionalism in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Liveops, Arise
03.2019 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
GED -
GED
Kanab, UT06-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
French
Limited Working
English
Professional Working
Timeline
Customer Service Representative
Liveops, Arise
03.2019 - 02.2023
GED -
GED
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