Wieska Halbur
Wilmington
Summary
Motivated professional with transferable skills developed across diverse roles and environments. Recognized for adaptability, strong work ethic, and professionalism. Seeking a position to apply experience while continuing to learn and grow with a committed team.
Overview
25
25
years of professional experience
Work History
Production Associate
Custom Catch
West Dover
04.2025 - 12.2025
- Worked on various tasks related to the production of personalizing items i.e. blankets, pet mats, throws, etc.
- Set up and ran production machinery.
- Quality inspected each finished item.
- Packaged product for final processing/shipping & entered information for tracking purposes.
- Moved & restocked products daily.
Payment Process
Cvikota Company
La Crosse
10.2019 - 03.2021
- Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
- Monitored outstanding balances, following up on overdue payments to minimize loss or delay in revenue collection.
- Provided exceptional customer service by resolving inquiries related to payments, account balances, and transaction discrepancies.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
- Entered figures using 10-key calculator to compute data quickly.
Tickets/Guest Services Manager
Mount Snow Resort
West Dover
11.2000 - 06.2018
- Developed strong relationships with guests, ensuring long-term partnerships and repeat business opportunities.
- Monitored inventory levels and placed orders to replenish stock.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Initiated cross-functional team collaborations to address complex guest challenges efficiently while fostering a collaborative working culture within the organization.
- Oversaw budgeting and financial planning for the department, achieving cost savings through streamlined operations and optimized resource utilization, while managing a multimillion-dollar sales operation.
- Developed and implemented guest services policies and procedures.
- Implemented training programs to enhance staff skills, leading to an improved guest experience.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Monitored guest services staff performance and provided feedback for improvement.
- Hired, trained and supervised a team of approximately 45 full-time, part-time & temporary guest services staff members to meet business goals.
- Resolved guest complaints in a professional and timely manner.
- Improved staffing during busy periods by creating employee schedules and monitoring callouts.
Education
Some College (No Degree) - Trinity College
Political Science & Business Management
Burlington, VTSkills
- Electronic Payments
- Credit card processing
- Team bonding
- Accurate payment posting
- Reconciliation
- Data inputting
- Customer service support
- Transaction processing
- Detail oriented
- Adaptable
Timeline
Production Associate
Custom Catch
04.2025 - 12.2025
Payment Process
Cvikota Company
10.2019 - 03.2021
Tickets/Guest Services Manager
Mount Snow Resort
11.2000 - 06.2018
Some College (No Degree) - Trinity College
Political Science & Business Management