Wiktoria Baclawski
Schaumburg,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Chiropractic Office Assistant
Healing Touch Chiropractic and Acupuncture
Hoffman Estates, IL
05.2024 - Current
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Increased patient retention by following up on treatments and encouraging future appointments.
Front Desk Receptionist
Mario Tricoci Hair Salon & Day Spa
Schaumburg, IL
08.2023 - 04.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Server
TopGolf
Schaumburg
05.2022 - 08.2023
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Associate of Arts -
William Rainey Harper College
Palatine, IL12.2023
Skills
- Customer Service
- Time Management
- Positive Attitude
- Office Administration
- Telephone Etiquette
- Bilingual - Polish
Timeline
Chiropractic Office Assistant
Healing Touch Chiropractic and Acupuncture
05.2024 - Current
Front Desk Receptionist
Mario Tricoci Hair Salon & Day Spa
08.2023 - 04.2024
Server
TopGolf
05.2022 - 08.2023
Associate of Arts -
William Rainey Harper College