Wiktoria Janicka
Bystrzyca Klodzka
Summary
Accomplished in elevating guest experiences at Southernmost Beach Resort, I excel in high-pressure environments, showcasing exceptional customer service and adeptness in event setup and breakdown. My leadership at Dom Nad Wodospadem enhanced team performance through effective training and staff management, underpinning my strong work ethic and commitment to excellence.
Overview
8
8
years of professional experience
Work History
Food and Beverage Intern
Southernmost Beach Resort
2023.09 - 2024.08
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Set up banquet tables and chairs based on event requirements.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Worked with banquet manager to coordinate event set up and schedule.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Shift Menager
Dom Nad Wodospadem
2020.06 - 2023.09
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Server
Kawiarnia Kulturalna
2016.03 - 2020.03
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Education
Master - Law
Higher School of Law
Wroclaw09.2023
Skills
- Exceptional customer service
- Cash Handling
- Strong Work Ethic
- Strong teamwork
- Time Management
- Event Setup and Breakdown
- Safe Food Handling
- Training and mentoring
- Staff Management
- Employee Motivation
- Inventory Control
- Project Planning
Languages
Polish
Native or Bilingual
English
Full Professional
German
Limited Working
Timeline
Food and Beverage Intern
Southernmost Beach Resort
2023.09 - 2024.08
Shift Menager
Dom Nad Wodospadem
2020.06 - 2023.09
Server
Kawiarnia Kulturalna
2016.03 - 2020.03
Master - Law
Higher School of Law
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