Summary
Overview
Work History
Education
Skills
Timeline
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Wilandra Mcfarlane-Moore

Virginia Beach,VA

Summary

  • With Great Literacy skills and the passion to help others, I would like to join your team in providing exceptional customer service via online chat resolving issues promptly and professionally.
  • To welcome any opportunity given to improve myself since I have been a stayed home wife for a long time and to enhance the productivity of your organization and to gain new experience in online chat as a customer service representative.
  • To meet clients expectations and go the extra mile to get it done.

Overview

3
3
years of professional experience

Work History

Customer Service Representative Team Lead

RTR International call center
Montego Bay, JA
06.2014 - 06.2017
  • Provided guidance and support to Customer Service Representatives on a daily basis.
  • Identified opportunities for process improvements within the department.
  • Acted as liaison between management, customers and other stakeholders when needed.

Education

High School Diploma -

Anchovy High
Montego Bay, Jamaica
11-2013

Skills

  • Basic computer skills
  • Familiar with online communication tools
  • Team Management
  • Complaint Handling
  • Team coaching
  • Competent in Microsoft Word, Excel and Office
  • Team Player

Timeline

Customer Service Representative Team Lead

RTR International call center
06.2014 - 06.2017

High School Diploma -

Anchovy High

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Wilandra Mcfarlane-Moore