Wilandra Mcfarlane-Moore
Virginia Beach,VA
Summary
- With Great Literacy skills and the passion to help others, I would like to join your team in providing exceptional customer service via online chat resolving issues promptly and professionally.
- To welcome any opportunity given to improve myself since I have been a stayed home wife for a long time and to enhance the productivity of your organization and to gain new experience in online chat as a customer service representative.
- To meet clients expectations and go the extra mile to get it done.
Overview
3
3
years of professional experience
Work History
Customer Service Representative Team Lead
RTR International call center
Montego Bay, JA
06.2014 - 06.2017
- Provided guidance and support to Customer Service Representatives on a daily basis.
- Identified opportunities for process improvements within the department.
- Acted as liaison between management, customers and other stakeholders when needed.
Education
High School Diploma -
Anchovy High
Montego Bay, Jamaica11-2013
Skills
- Basic computer skills
- Familiar with online communication tools
- Team Management
- Complaint Handling
- Team coaching
- Competent in Microsoft Word, Excel and Office
- Team Player
Timeline
Customer Service Representative Team Lead
RTR International call center
06.2014 - 06.2017
High School Diploma -
Anchovy High