Wilbert Falconer
The Bronx,NY
Summary
Dynamic security professional with extensive experience at Mount Sinai Health System, excelling in incident reporting and CCTV surveillance. Proven ability to enhance safety protocols and improve customer service, while effectively managing emergency situations. Detail-oriented and committed to fostering a secure environment, ensuring the protection of personnel and property.
Overview
2022
2022
years of professional experience
Work History
Security Officer
Westchester Medical Center NYP
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Patient Care Technician
Montefiore Medical Center Moses Division
600 East 233 Street
09.1999 - 02.2022
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Security Officer
Mount Sinai Health System
100 Madison Ave Manhattan NY
02.1992 - 03.1993
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Investigated suspicious activities and persons to maintain security of premises.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Issued access cards to authorized personnel to monitor access points.
Housing Officer
Toronto Housing Authority
Ontario, CA
03.1989 - 05.1991
- Calculated tenant rent amounts to prepare leases and contracts.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Maintained database of housing resources, landlords and management companies.
- Coordinated with local agencies to provide housing and prevent homelessness, decreasing homelessness Number%.
- Managed volunteer programs focused on providing community services to underserved populations.
- Implemented strategies to increase public awareness of social and community service programs.
- Participated in community events to promote services and engage with public.
- Performed regular safety inspections to minimize hazards and protect residents'' wellbeing.
- Improved tenant satisfaction by addressing housing concerns promptly and efficiently.
- Managed the eviction process when necessary, adhering to legal requirements and ensuring fair treatment of all parties involved.
- Coordinated move-ins and move-outs smoothly to reduce vacancy rates and turnover time.
- Resolved tenant conflicts effectively, promoting a harmonious living environment for all residents.
- Collaborated with maintenance teams to prioritize repair requests for prompt resolution of issues affecting residents'' quality of life.
Private Investigator
Argosy Investigation Firm
Ontario, CA
02.1988 - 02.1989
- Collected documentation such as witness statements, video recordings and photographs to support case findings.
- Stayed in open communication with supervisors to maintain operational safety and submit timely reports.
- Exceeded client expectations by delivering comprehensive reports detailing case findings and recommendations in a timely manner.
- Staked out locations to locate individuals and gather evidence of unlawful activities.
- Produced professional reports outlining findings of cases, expenses incurred and any important incidents.
- Investigated individuals claiming disability to identify and document fraud.
- Tracked claimants through routine and notable activities and documented findings with videos, photographs and audio recordings.
- Conducted mobile and stationary surveillance on subjects of Type investigations.
- Uncovered critical evidence by conducting thorough background checks, surveillance, and research for client cases.
- Conducted surveillance for up to Number hours at time.
- Conducted covert operations to gather intelligence on subjects while maintaining strict confidentiality and professionalism throughout the investigation process.
Education
Associate In Respiratory Therapy - Respiratory
Mercy College
Dobbs Ferry, NY09.1994
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
- CCTV monitoring
- Superior customer service
Timeline
Patient Care Technician
Montefiore Medical Center Moses Division
09.1999 - 02.2022
Security Officer
Mount Sinai Health System
02.1992 - 03.1993
Housing Officer
Toronto Housing Authority
03.1989 - 05.1991
Private Investigator
Argosy Investigation Firm
02.1988 - 02.1989
Security Officer
Westchester Medical Center NYP
Associate In Respiratory Therapy - Respiratory
Mercy College