Wilbert Hernandez
San Rafael,CA
Summary
Results-driven bartender and trainer with a strong record in managing service for large-scale events. Expertise in training new staff and optimizing operations, enhancing customer experiences and maintaining high standards of service in fast-paced venues.
Overview
8
8
years of professional experience
Work History
Bartender Trainer
Mac's 19th & Broadway
Fairfax, CA
09.2023 - 07.2026
- Trained new bartenders on best practices and club-specific service standards.
- Provided guidance to new bartenders to ensure effective drink preparation and customer service. and servers on drink preparation and customer service techniques, enhancing service quality and customer experience.
- Collaborated in weekly meetings with managers and supervisors to address staffing needs and operational challenges, contributing to smoother operations.
- Monitored guest consumption to promote responsible serving practices and ensure guest safety.
- Prepared and served beverages for large-scale events and banquets.
- Set up banquet bars, stocked all supplies and put together table arrangements for each event.
Head Bartender
Giaco's Roadhouse
San Geronimo , CA
01.2022 - 04.2024
- Managed bar area, including serving, taking food orders, and opening and closing tabs
- Managed inventory and ordered supplies to maintain optimal stock levels.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Collected and organized daily till totals and tips.
Bartender
Corinthian Yacht Club
Tiburon, CA
04.2021 - 07.2022
- Provided excellent bartending services in a fast-paced environment, handling both regular bar and banquet services for events with 200+ guests.
- Prepared and served diverse cocktails and beverages tailored to member and guest preferences.
- Collaborated with kitchen staff to coordinate food and drink service efficiently.
- Delivered exceptional customer service, promptly addressing member inquiries and requests to enhance overall experience.
Food Runner
Terrapin Crossroads
San Rafael
01.2019 - 08.2021
- Delivered food promptly to maintain efficient service during peak dining hours. to tables in a high-volume dining environment.
- Coordinated orders with servers to ensure timely service in a fast-paced environment.
- Confirmed order accuracy by effectively communicating with kitchen staff.
- Garnished, organized, and delivered orders from kitchen to table, ensuring drinks were prepared and served to guests.
Education
High School Diploma -
San Rafael High School
San Rafael, CA06-2018
Skills
- Efficient Order Management
- Inventory management
- Customer Service
- Bartender Coaching
- Onboarding New Bartenders
- Collaboration in Service
- Teamwork
- Adaptability in Service
- Pressure management
- Leadership Skills
- Communication
Languages
- English
- Spanish
Timeline
Bartender Trainer
Mac's 19th & Broadway
09.2023 - 07.2026
Head Bartender
Giaco's Roadhouse
01.2022 - 04.2024
Bartender
Corinthian Yacht Club
04.2021 - 07.2022
Food Runner
Terrapin Crossroads
01.2019 - 08.2021
High School Diploma -
San Rafael High School