Wilbert Trigg
Dallas,TX
Summary
Adept at navigating high-stress situations, I enhanced customer loyalty for Conduent by resolving complaints with empathy and professionalism. My critical thinking and active listening skills, coupled with proficient data entry abilities, have consistently elevated customer service standards, fostering repeat business.
Overview
3
3
years of professional experience
Work History
Healthcare Customer Service Representative
Continuum
2023.09 - 2024.12
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Customer Service Representative
Conduent
2022.02 - 2023.08
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
H Grady Spruce
Dallas, TX12.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Healthcare Customer Service Representative
Continuum
2023.09 - 2024.12
Customer Service Representative
Conduent
2022.02 - 2023.08
High School Diploma -
H Grady Spruce