WILDA JO MCKHAM
Summary
Human Services and Advocacy Professional with more that 20 years of quality-focused experience and a solid record of achievements. A collaborative leader with excellent project management, communication, analytical, and problem-solving skills. Areas of expertise: Organizational Development, Case Management, Program Development & Management, Crisis Planning & Intervention, Counseling & Advocacy, Budgeting and Fiscal Management, Community Outreach. Recognized for outstanding leadership and creativity, resulting in program and service improvements. Caring, compassionate professional with strong strategic and tactical abilities. Adept in anticipating potential problems and creating solutions. Exceptional skill in motivating and training others for peak performance.
Overview
34
34
years of professional experience
Work History
IDD Care Coordinator
Vaya Health
12.2021 - 09.2023
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Enhanced patient care by developing and implementing comprehensive care plans.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
- Utilized data analysis tools to identify trends in patient needs, allowing for more targeted intervention strategies.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
IDD Care Coordinator
CARDINAL INNOVATIONS
11.2011 - 11.2021
- Conduct assessments of persons referred for case management services and other service needs for persons with mental health diagnosis, developmental disability diagnosis, substance abuse diagnosis or dually diagnosed individuals
- Develop and maintain a current person centered treatment plan in cooperation with the client, family and team members
- Complete all paperwork for client admission, assessment tools, service authorization with other agencies and any billing requirements
- Perform case management duties such as linking, coordinating, monitoring and assisting to facilitate service provision
- Have the knowledge, skills and abilities required by the population and age to deliver Developmental Disability services
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Enhanced patient care by developing and implementing comprehensive care plans.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
- Completed resident assessments in accordance with current regulations and guidelines.
- Utilized data analysis tools to identify trends in patient needs, allowing for more targeted intervention strategies.
- Implemented evidence-based interventions that improved overall patient satisfaction with the care process.
- Contributed to the development of organizational policies and procedures related to care coordination, ensuring alignment with industry standards and best practices.
- Organized educational workshops for staff members on topics related to effective care coordination processes and best practices.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Habilitation Technician
SOUTH WILMINGTON STREET HOMELESS SHELTER/INCENTIVE HOUSING DORMITORY
08.2008 - 01.2017
- Assist shift supervisor in managing the daily operations of the shelter and transitional housing
- Engage and interact with guests that are homeless, with additional issues such as unemployment, substance abuse, mental health concerns, HIV and other medical issues
- This includes physically admitting guests into the facility, checking guests into the computer system, maintaining a secured facility, interaction with guests
- Respond to guests and visitor’s questions and requests for information, issue facility warnings as needed and completing bed checks
- Provide Case Management services for guests such as linking and coordinating additional services
- Resolve conflict by using least intrusive methods for the situation, entering accurate information into the CHIN system
- Complete and maintain individual service plans and assist with locating and securing permanent housing for guests.
Facilitator
CHOOSING TO CHANGE
10.2012 - 11.2013
- Facilitated Court ordered training/counseling to offenders convicted of Domestic Violence, both male and female
- Maintained accurate and current records including progress notes and attendance
- Provided required interim and ending testing to those that successful completed program.
Qualified Professional/ Case Manager
COORDINATED HEALTH SERVICES
12.2009 - 11.2011
- Provide direct supervision to paraprofessional staff
- Recruit, interview, hire and train paraprofessional staff along with being responsible for keeping all training updated as needed
- Complete the credentialing process for all paraprofessionals and DD staff prior to service delivery
- Have the knowledge, skills and abilities required by the population and age to deliver Developmental Disability services
- Conduct assessments of persons referred for case management services and other service needs
- Develop and maintain a current person centered treatment plan in cooperation with the client, family and team members
- Complete all paperwork for client admission, assessment tools, service authorization with other agencies and any billing requirements
- Perform case management duties such as linking, coordinating, monitoring and assisting to facilitate service provision
- Provided parent training to families who were identified by Case Manager or DSS to be in need of training to provide proper care for children with special needs
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Customer Service Representative/Counselor
RALEIGH WOMEN’S HEALTH ORGANIZATION
02.2005 - 08.2009
- Responsible for providing excellent customer service to patients, staff, and professionals receiving or providing services to organization
- Manage services by accurately scheduling appointments for patients
- Answer all questions posed by potential patients regarding the range of services provided by the organization
- Counseled patients on choices that they have made regarding pregnancy terminations, birth control and permanent sterilization procedures
- Act as receptionist on service days
- Maintain client records while adhering to HIPPA regulations
- Assist physicians with post surgical analysis of specimens
- Act as advocate for women’s choice.
Advocacy Specialist I
GOVENOR'S ADVOCACY COUNCIL FOR PERSONS WITH DISABILITIES
10.2005 - 06.2007
- Responsible for the provision of services to Social Security Disability Insurance and Supplemental Security Income beneficiaries with disabilities who want to secure or retain employment and need services and assistance to allow them to work
- Provide information and referral to beneficiaries with disabilities about work incentives and employment, including information on the types of services and assistance that may be available to assist them in securing or regaining gainful employment
- Investigate and review any complaint of improper or inadequate services provided to a beneficiary with a disability by a service provider, employer or other entity involved in the beneficiary's return to work effort
- Provide consultation to and legal representation on behalf of beneficiaries when such services become necessary to protect the rights of such beneficiaries.
- Developed strong client relationships through consistent communication and attentive service.
Patient Advocate
JOHN UMSTEAD HOSPITAL
08.2000 - 10.2005
- Primary tasks with the Patient Advocacy Program were (1) to protect the rights of institutionalized persons with disabilities and (2) to investigate allegations of abuse, neglect and exploitation
- Managed 80+ cases on the Rehabilitation, Geropsychiatry, Medical, Adult Admissions and Child Psychiatric Units
- Oversaw the continuum of care from assessments and care planning to treatment, intervention, case management and discharge planning
- Conducted in-services for hospital staff to educate them on patient's rights and how to identify possible abuse, neglect or exploitation
- Oriented and trained new employees
- Educated family members regarding abuse, neglect and exploitation issues
- Oversaw regulatory and compliance with regard to Human Rights Committee and JCAHO
- Rotated with team members the on-call duty that monitored the entire hospital for advocacy coverage on specified weekdays after 5pm, weekend, and holiday coverage.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Enhanced patient satisfaction by addressing concerns and providing information on healthcare rights and options.
- Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
- Worked effectively with staff from all departments to coordinate resolutions.
- Advocated for patient rights and access to support resources in healthcare settings.
- Identified opportunities for improvement in hospital policies that directly impacted patient experience.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Human Services Senior Practitioner
WAKE COUNTY HUMAN SERVICES
07.1989 - 08.2000
- Completed screening of consumers through administration of a variety of screening tools
- Conducted comprehensive assessments in order to develop person centered Treatment/Habilitation plans for consumers
- Served as advocate for consumers in a variety of settings including but not limited to medical issues, school and vocational issues, and family issues
- Ensured that consumer had best quality of life while maximizing full potential
- Coordinated services and served as lead professional while using the interdisciplinary team model
- Handled cases requiring extensive planning, negotiation and resource development
- Interpreted and administered Medicaid, Pioneer, CAP/MR-DD, and CAP/C regulations, policies and procedures
- Worked very closely with a variety of community resources to ensure that all consumers' needs were met
- Maintained accurate and timely documentation and services provided to consumers
- Managed budget in excess of 1,000,000.00.
Education
MBA, Health Care Management - Business Administration
University of Phoenix
Raleigh, NC06.2008
BA, Psychology - Psychology
Saint Augustine's College
Raleigh, NC05.1984
Skills
- Case Management
- Organizational Skills
- Critical Thinking
- Care Delivery
Certifications/Trainings
- National Certified Investigator / Inspector Training
- Basic Program, Benefits Planning, Assistance & Outreach and Protection & Advocacy Educational Training
Timeline
IDD Care Coordinator
Vaya Health
12.2021 - 09.2023
Facilitator
CHOOSING TO CHANGE
10.2012 - 11.2013
IDD Care Coordinator
CARDINAL INNOVATIONS
11.2011 - 11.2021
Qualified Professional/ Case Manager
COORDINATED HEALTH SERVICES
12.2009 - 11.2011
Habilitation Technician
SOUTH WILMINGTON STREET HOMELESS SHELTER/INCENTIVE HOUSING DORMITORY
08.2008 - 01.2017
Advocacy Specialist I
GOVENOR'S ADVOCACY COUNCIL FOR PERSONS WITH DISABILITIES
10.2005 - 06.2007
Customer Service Representative/Counselor
RALEIGH WOMEN’S HEALTH ORGANIZATION
02.2005 - 08.2009
Patient Advocate
JOHN UMSTEAD HOSPITAL
08.2000 - 10.2005
Human Services Senior Practitioner
WAKE COUNTY HUMAN SERVICES
07.1989 - 08.2000
MBA, Health Care Management - Business Administration
University of Phoenix
BA, Psychology - Psychology
Saint Augustine's College
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