Summary
Work History
Education
Skills
Languages
Timeline
Generic

Wildaliza Luna

Plymouth Meeting ,PA

Summary

Highly skilled Technical support and sales specialist, with general experience in Software, and iOS/ MacOS. Experience with customer satisfaction, and motivated to earn more experience while providing my ability and skills to the team. Strong written and oral communication skills, as well as problem solving abilities. Seeking an opportunity to apply and gain more skills while contributing to a successful and growing team.

Work History

Customer Service Representative

Walmart
03.2021
  • Maintained a 98% customer satisfaction.
  • Resolved customer complaints with empathy.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Provide support to buyers.
  • Performed upselling techniques to increase average order values (AOV) across physical and online - ordered products purchased in store.
  • Responded to customer requests for products, services, and company information.

Education

GED - General Studies

Hazleton Area Career Center
Hazleton, PA
07.2022

Skills

  • Customer Relations
  • Chat/ Email Support
  • Problem-solving abilities
  • iOS/ MacOS
  • Microsoft Excel
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Call center experience
  • Computer Proficiency

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Walmart
03.2021

GED - General Studies

Hazleton Area Career Center
Wildaliza Luna