Customer Service Representative
Walmart
03.2021
- Maintained a 98% customer satisfaction.
- Resolved customer complaints with empathy.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provide support to buyers.
- Performed upselling techniques to increase average order values (AOV) across physical and online - ordered products purchased in store.
- Responded to customer requests for products, services, and company information.