Wilford Demosthene
Boston,MA
Summary
Adept at enhancing customer engagement and resolving complaints, my tenure at Dunkin' Brands was marked by proficient use of CRM software and fostering team collaboration. Leveraging social media and online communication tools, I significantly improved client satisfaction and service efficiency, embodying a proactive approach to customer service excellence.
Overview
1
1
year of professional experience
Work History
Customer Service
Dunkin' Brands
03.2024 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Education
College Bourdon
Haiti07.2003
Skills
- Complaint Handling
- Social Media
- CRM Software
- Team Collaboration
- Customer Engagement
- Online chat and email
Timeline
Customer Service
Dunkin' Brands
03.2024 - Current
College Bourdon
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