Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wilfred Young

San Jose

Summary

Dynamic supervisor with a proven track record at UL Solutions, excelling in staff management and complex problem-solving. Enhanced team productivity through effective training and mentoring, while fostering a collaborative environment. Recognized for improving customer satisfaction and resolving conflicts swiftly, ensuring a motivated and goal-oriented team.

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

40
40
years of professional experience

Work History

Supervisor

UL Solutions
01.1985 - 03.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

Team Leader

UL
01.1985 - 04.2010
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Education

High School Diploma -

Linden Kildare High School
Linden,Tx
05-1984

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Employee motivation
  • Decision-making
  • Complex Problem-solving

Timeline

Supervisor

UL Solutions
01.1985 - 03.2025

Team Leader

UL
01.1985 - 04.2010

High School Diploma -

Linden Kildare High School

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