Wilfredo Cancio
Homestead,FL
Summary
Maintains a cheerful demeanor while contributing to a collaborative environment, ensuring smooth operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food Server
First Service Residental
Miami, FL
01.2025 - Current
- Delivered exceptional customer service by efficiently resolving guest inquiries and requests.
- Facilitated collaboration with kitchen staff to optimize food delivery timelines and ensure precise order fulfillment.
- Ensured cleanliness of dining areas to elevate guest experience and satisfaction.
- Facilitated training sessions for new team members on menu offerings and service standards.
- Fostered positive team dynamics by facilitating effective communication and collaboration among colleagues.
- Ensured adherence to food safety and sanitation guidelines to mitigate risks of foodborne illnesses.
- Ensured cleanliness of working areas to foster a welcoming environment for guests.
- Elevated customer satisfaction through delivery of efficient and friendly food service.
Sales Associate
Champs Sports
Aventura, FL, USA
09.2024 - 01.2025
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Ice Cream Maker
Cold Stone Creamery
Aventura, FL, USA
08.2023 - 02.2024
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Improved team efficiency by assisting with the training of new staff members in ice cream making techniques.
- Maximized product consistency by following established recipes and measuring ingredients accurately.
- Enhanced customer satisfaction by creating and maintaining a clean, organized workspace for ice cream production.
- Maintained a high level of quality control through regular equipment cleaning and maintenance checks.
- Provided exceptional customer service, promptly addressing any inquiries or concerns to ensure satisfaction with their ice cream experience.
- Demonstrated adaptability by quickly learning new machinery or software systems as needed to stay current within the industry.
Education
High School Diploma -
Dr Michael M. Krop Senior High School
Miami, FL06.2025
Skills
Cash register
Food service
Customer service
Customer support
Helping hand
Kind and always positive
Always a team player
Communication skills
Security experience
Certification
Driver's License, 10/01/21, 10/01/30
Security D licence 02/03/2026
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Skills
- Security
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
Timeline
Food Server
First Service Residental
01.2025 - Current
Sales Associate
Champs Sports
09.2024 - 01.2025
Ice Cream Maker
Cold Stone Creamery
08.2023 - 02.2024
High School Diploma -
Dr Michael M. Krop Senior High School