Wilfredo Martinez
Brooklyn,NY
Summary
Accomplished Operations Supervisor with a proven track record at First Quality Maintenance Alliance, excelling in operations management and staff supervision. Demonstrated ability to enhance team productivity by over 20% through effective performance monitoring and task delegation. Skilled in Excel, adept at fostering a positive work environment and adapting to changing business needs.
Overview
15
15
years of professional experience
Work History
Operations Supervisor
First Quality Maintenance Alliance
2023.06 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Supervisor of Operations
Harvard Maintenance
2009.04 - 2023.04
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
Education
High School Diploma -
Grover Cleveland High School
Ridgewood, NY06.1996
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- excel
- 32 BJ
Languages
Spanish
Professional Working
Timeline
Operations Supervisor
First Quality Maintenance Alliance
2023.06 - Current
Supervisor of Operations
Harvard Maintenance
2009.04 - 2023.04
High School Diploma -
Grover Cleveland High School
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