Summary
Overview
Work History
Education
Skills
Timeline
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Wilfredo Munoz Irizarry

West Palm Beach,FL

Summary

Dynamic professional with a proven track record at Advance Auto Parts, excelling in customer relationship building and sales enhancement. Expert in managing operations and team leadership at AutoZone, significantly improving customer satisfaction. Skilled in customer service and innovative merchandising, adept at fostering loyalty and exceeding sales targets through strategic relationship building and effective communication.

Overview

17
17
years of professional experience

Work History

Comercial Parts Pro

Advance Auto Parts
02.2019 - 02.2025
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Worked with team to meet sales targets.

Developed enjoyable and smooth shopping experiences through active customer engagement.

Assistance Store Manager

AutoZone
05.2008 - 10.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Education

Automotive -

Wilby High School
Waterbury, CT
05.1995

Skills

  • Customer service
  • Customer care
  • Relationship building
  • Customer relationship building

Timeline

Comercial Parts Pro

Advance Auto Parts
02.2019 - 02.2025

Assistance Store Manager

AutoZone
05.2008 - 10.2018

Automotive -

Wilby High School
Wilfredo Munoz Irizarry