Wilfredo Ortiz Jr
Lowell,MA
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure a future position. Ready to help the team achieve company goals.
Overview
8
8
years of professional experience
Work History
Sales Associate
Abercrombie & Fitch
11.2023 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
Taekwondo Master Instructor
Tiger An's Taekwondo
01.2016 - Current
- Enhanced students'' physical fitness levels through rigorous exercise routines and targeted drills.
- Increased student retention by maintaining a positive, safe, and disciplined learning environment.
- Fostered strong relationships with parents and guardians to encourage open communication regarding student progress.
- Organized and led successful Taekwondo demonstrations for school events and community outreach initiatives.
- Collaborated with fellow instructors to continually refine curriculum and teaching methods for optimal results.
- Conducted regular evaluations of students'' abilities, providing constructive feedback to guide their improvement.
- Prepared students for belt testing, ensuring proper technique and mastery of required skills.
- Promoted teamwork among students by organizing group activities and sparring sessions during class time.
- Implemented conflict resolution strategies to address behavioral issues or disputes among students effectively.
- Boosted confidence in students by recognizing individual achievements and encouraging personal growth within the sport.
- Increased community awareness about the benefits of Taekwondo training through engaging workshops at local events.
- Supported student's participation in competitions, guiding strategy development, mental preparation techniques, and sportsmanship principles.
- Contributed to the growth of the Taekwondo program by recruiting new students through active marketing efforts and community outreach initiatives.
- Continually updated personal knowledge of Taekwondo techniques, trends, and best practices to provide expert instruction for all participants.
- Coached new students by breaking down techniques into simple moves.
- Helped students prevent injuries and rendered calm and professional aid in case of accidents.
- Developed interactive and dynamic class structure and format to keep students engaged and motivated.
- Communicated with parents to keep families informed of student progress and address concerns.
- Provided feedback and corrections to improve students' skills and techniques.
- Evaluated student performance to determine promotion in rank.
- Promoted a positive and inclusive environment by demonstrating discipline and respect to support students.
- Imparted key etiquette points, discipline, and respect.
- Encouraged physical fitness to encourage students to maintain healthy lifestyles.
- Facilitated group coaching sessions and provided individual coaching support.
- Established clear benchmarks for performance and monitored individual and team progress.
- Developed and delivered effective and engaging teachings to improve performance.
Warehouse Package Handler
Fed Ex Ground
10.2022 - 03.2023
- .Contributed to achieving company safety goals through diligent adherence to safety protocols and guidelines.
- Increased on-time deliveries with effective communication between departments and accurate package tracking.
- Operated various types of material handling equipment safely, contributing to the smooth flow of operations within the warehouse.
- Supported efficient loading/unloading processes, coordinating with truck drivers and other warehouse personnel as needed.
- Assisted in the training and mentoring of new team members, fostering a positive work culture centered around collaboration and continuous improvement.
- Followed safety regulations to maintain a safe work environment.
Taekwondo Master Instructor
US Taekwondo Institute
10.2021 - 12.2022
- Same as listed under Tiger An's Taekwondo Master Instructor position
Special Needs Bus Monitor
Pridester Transportation
11.2020 - 10.2021
- Improved student safety by closely monitoring their behavior and ensuring compliance with bus rules.
- Assisted special needs students in boarding and disembarking the bus, ensuring a smooth and comfortable experience.
- Enhanced communication between parents, school staff, and the transportation department by promptly addressing concerns and providing updates on student progress.
- Promoted a positive atmosphere on the bus through engaging activities that encouraged social interaction among students while en route to school or home.
- Maintained a clean and sanitary environment within the bus, contributing to a welcoming space for students.
- Partnered with bus driver to load and unload special needs students and equipment for safe departure and arrival.
Education
Current Student - Business Administration
Lake Sumter State College
Clermont, FLHigh School Diploma -
Lowell High School
Lowell, MA07.2020
Skills
- Leadership
- Customer Service
- Martial Arts
- Teamwork
- Adaptability
- Work Ethic
Languages
English
Native or Bilingual
Timeline
Sales Associate
Abercrombie & Fitch
11.2023 - Current
Warehouse Package Handler
Fed Ex Ground
10.2022 - 03.2023
Taekwondo Master Instructor
US Taekwondo Institute
10.2021 - 12.2022
Special Needs Bus Monitor
Pridester Transportation
11.2020 - 10.2021
Taekwondo Master Instructor
Tiger An's Taekwondo
01.2016 - Current
Current Student - Business Administration
Lake Sumter State College
High School Diploma -
Lowell High School
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