Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Wilfredo Ortiz Jr

Lowell,MA

Summary

A hardworking and passionate job seeker with strong organizational skills eager to secure a future position. Ready to help the team achieve company goals.

Overview

8
8
years of professional experience

Work History

Sales Associate

Abercrombie & Fitch
11.2023 - Current
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Taekwondo Master Instructor

Tiger An's Taekwondo
01.2016 - Current
  • Enhanced students'' physical fitness levels through rigorous exercise routines and targeted drills.
  • Increased student retention by maintaining a positive, safe, and disciplined learning environment.
  • Fostered strong relationships with parents and guardians to encourage open communication regarding student progress.
  • Organized and led successful Taekwondo demonstrations for school events and community outreach initiatives.
  • Collaborated with fellow instructors to continually refine curriculum and teaching methods for optimal results.
  • Conducted regular evaluations of students'' abilities, providing constructive feedback to guide their improvement.
  • Prepared students for belt testing, ensuring proper technique and mastery of required skills.
  • Promoted teamwork among students by organizing group activities and sparring sessions during class time.
  • Implemented conflict resolution strategies to address behavioral issues or disputes among students effectively.
  • Boosted confidence in students by recognizing individual achievements and encouraging personal growth within the sport.
  • Increased community awareness about the benefits of Taekwondo training through engaging workshops at local events.
  • Supported student's participation in competitions, guiding strategy development, mental preparation techniques, and sportsmanship principles.
  • Contributed to the growth of the Taekwondo program by recruiting new students through active marketing efforts and community outreach initiatives.
  • Continually updated personal knowledge of Taekwondo techniques, trends, and best practices to provide expert instruction for all participants.
  • Coached new students by breaking down techniques into simple moves.
  • Helped students prevent injuries and rendered calm and professional aid in case of accidents.
  • Developed interactive and dynamic class structure and format to keep students engaged and motivated.
  • Communicated with parents to keep families informed of student progress and address concerns.
  • Provided feedback and corrections to improve students' skills and techniques.
  • Evaluated student performance to determine promotion in rank.
  • Promoted a positive and inclusive environment by demonstrating discipline and respect to support students.
  • Imparted key etiquette points, discipline, and respect.
  • Encouraged physical fitness to encourage students to maintain healthy lifestyles.
  • Facilitated group coaching sessions and provided individual coaching support.
  • Established clear benchmarks for performance and monitored individual and team progress.
  • Developed and delivered effective and engaging teachings to improve performance.

Warehouse Package Handler

Fed Ex Ground
10.2022 - 03.2023
  • .Contributed to achieving company safety goals through diligent adherence to safety protocols and guidelines.
  • Increased on-time deliveries with effective communication between departments and accurate package tracking.
  • Operated various types of material handling equipment safely, contributing to the smooth flow of operations within the warehouse.
  • Supported efficient loading/unloading processes, coordinating with truck drivers and other warehouse personnel as needed.
  • Assisted in the training and mentoring of new team members, fostering a positive work culture centered around collaboration and continuous improvement.
  • Followed safety regulations to maintain a safe work environment.

Taekwondo Master Instructor

US Taekwondo Institute
10.2021 - 12.2022
  • Same as listed under Tiger An's Taekwondo Master Instructor position

Special Needs Bus Monitor

Pridester Transportation
11.2020 - 10.2021
  • Improved student safety by closely monitoring their behavior and ensuring compliance with bus rules.
  • Assisted special needs students in boarding and disembarking the bus, ensuring a smooth and comfortable experience.
  • Enhanced communication between parents, school staff, and the transportation department by promptly addressing concerns and providing updates on student progress.
  • Promoted a positive atmosphere on the bus through engaging activities that encouraged social interaction among students while en route to school or home.
  • Maintained a clean and sanitary environment within the bus, contributing to a welcoming space for students.
  • Partnered with bus driver to load and unload special needs students and equipment for safe departure and arrival.

Education

Current Student - Business Administration

Lake Sumter State College
Clermont, FL

High School Diploma -

Lowell High School
Lowell, MA
07.2020

Skills

  • Leadership
  • Customer Service
  • Martial Arts
  • Teamwork
  • Adaptability
  • Work Ethic

Languages

English
Native or Bilingual

Timeline

Sales Associate

Abercrombie & Fitch
11.2023 - Current

Warehouse Package Handler

Fed Ex Ground
10.2022 - 03.2023

Taekwondo Master Instructor

US Taekwondo Institute
10.2021 - 12.2022

Special Needs Bus Monitor

Pridester Transportation
11.2020 - 10.2021

Taekwondo Master Instructor

Tiger An's Taekwondo
01.2016 - Current

Current Student - Business Administration

Lake Sumter State College

High School Diploma -

Lowell High School
Wilfredo Ortiz Jr