Wilfredo Rivera

• Developed training programs for staff, enhancing service delivery and team performance.
• Implemented cost control measures, optimizing inventory management and reducing waste.
• Analyzed sales trends to drive strategic planning and improve profitability margins.
• Directed daily operations, ensuring efficiency and quality standards across all restaurant functions.
• Fostered a customer-centric environment, elevating guest satisfaction through consistent service excellence.
• Led recruitment and onboarding processes, building a skilled workforce aligned with company values.
• Collaborated with marketing teams to execute promotional campaigns, boosting store traffic and sales growth.
• Monitored compliance with health and safety regulations, maintaining high operational standards in food safety practices.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
• Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
• Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
• Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

• Maintained cleanliness and sanitation in designated areas, ensuring adherence to health and safety regulations.
• Operated cleaning equipment and tools effectively, achieving thorough results with minimal downtime.
• Assisted in restocking supplies to ensure continuous availability of cleaning materials.
• Collaborated with team members to develop efficient cleaning schedules and workflows.
• Identified areas requiring deep cleaning and prioritized tasks accordingly for optimal results.
• Trained new staff on proper cleaning techniques and safety protocols to enhance team efficiency.
• Monitored inventory levels of cleaning supplies, placing orders when necessary to maintain stock levels.
• Conducted regular inspections to evaluate cleanliness standards and implement improvements as needed.
• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Removed trash, debris and other waste materials from premises.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Handled equipment, chemicals, and materials properly and with caution.
• Emptied trashcans and transported waste to collection areas.
• Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
• Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
• Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.
• Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
• Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
• Cleaned walls and ceilings with special reach tools following regular schedule.
• Kept public pathways clear of safety hazards and spills with regular checks and attention.
• Responded immediately to calls from personnel to clean up spills and wet floors.
• Maintained optimal supply levels to meet daily and special cleaning needs.

I was the assistant manager at Wendy’s . My job title is to count cash make deposits do orders, scheduling, food ordering ,putting the food away.

Talking to employees into position and out of position and maintaining a business as well customer service

• Trained and mentored team members on operational procedures and customer engagement strategies.
• Oversaw daily operations to ensure efficient service and high customer satisfaction.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Controlled costs to keep business operating within budget and increase profits.