Wilfredo Santisteban
Newark,New Jersey
Summary
Hard-working Loss Prevention Officer with 7 years of experience in security. Adept at working with management to devise effective loss control policies and procedures. Highly attentive in monitoring premises and skilled at identifying signs to attempted theft.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Loss Prevention Officer
K Street Group
Lebanon, NJ
01.2022 - Current
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
Security Officer
East Orange General Hospital
East Orange, NJ
04.2021 - 01.2022
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
- Triaged problems quickly and provided precise and clear information while working under minimum supervision.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Armed Security Guard
Visual Protection Services
Newark, New Jersey
03.2018 - 04.2021
- Kept positive and upbeat security presence and interactions with employees and guests.
- De-escalated conflicts with verbal and physical techniques based in sound training.
- Protected building occupants and guests by controlling access points, preventing unauthorized individuals and confiscating contraband item.
- Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols every hour to spot and investigate concerns.
Assistant Store Manager
Advanced Auto Parts
Paterson, NJ
08.2016 - 03.2018
- Kept optimal inventory levels controlling costs while keeping store ready for expected demands.
- Led by example to inspire team members through high-quality performance, collaboration and teamwork.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assistant Store Manager
Game Stop
Clifton, NJ
10.2014 - 07.2016
- Kept optimal inventory levels.
- Controlling.
- While keeping store ready for expected demands.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Increased sales by overseeing successful promotional strategies and in-store events.
- Resolved escalated customer service issue by coordinating solutions between sales and operations teams.
- Applied software updates in POS Systems when needed.
Stock Keeper
Victorias Secret Wayne
, NJ
08.2013 - 11.2014
- Met merchandising requirement by correctly rotating stock facing products, and building attractive displays.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Handled stock needs according to schedule, keeping shelves continuously full for customers.
- Identified products in need of restocking by taking accurate inventories.
Parking Lot Attendant
Laz Parking
Newark, NJ
07.2013 - 11.2014
- Guided vehicles into and through parking lot to correct spaces.
- Prevented overfilling lot and many traffic problems by expertly managing main entrance.
- Collected money from existing guests based on time spent in lot.
- Satisfied customers with prompt service for all parking needs.
- Reported unlawful parking jobs.
- Parked and retrieved cars according to customer needs.
Education
Associates Of Science - Criminal Justice
Essex County College
12.2013
Skills
- Observant
- Shift work experience
- Vigilant and watchful
- Firearms expertise
- Security procedures knowledge
- Reliability
- Critical Thinking
- Suspicious Activity Surveillance
Certification
Sora Certified
Timeline
Loss Prevention Officer
K Street Group
01.2022 - Current
Security Officer
East Orange General Hospital
04.2021 - 01.2022
Armed Security Guard
Visual Protection Services
03.2018 - 04.2021
Assistant Store Manager
Advanced Auto Parts
08.2016 - 03.2018
Assistant Store Manager
Game Stop
10.2014 - 07.2016
Stock Keeper
Victorias Secret Wayne
08.2013 - 11.2014
Parking Lot Attendant
Laz Parking
07.2013 - 11.2014
Associates Of Science - Criminal Justice
Essex County College
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