Wilfredo Cabrera Lopez
Skiatook
Summary
Customer service representative with proven success at American Electric Power, specializing in billing resolution and client relations. Strong problem-solving skills lead to high satisfaction rates while managing complex inquiries. Bilingual and proficient in Microsoft Office, enhancing customer experiences and streamlining operations. Experience in Microsoft office and Maccs software.va order processing , distribution permits for meter install and general knowledge of American electric power distribution systemdistribution system of American electric power. I th8nk I'll be a good asses as awork scheduler associate.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
American Electric Power
Skiatook
10.2024 - Current
- Resolved customer inquiries on service, billing, and technical issues, achieving high satisfaction rates for an electric utility
- Exceeded performance metrics for response and resolution times by managing high call/email volumes in a utility context
- Processed billing inquiries, payments, refunds, and account adjustments, ensuring accuracy and satisfaction for electric utility customers
- Addressed customer questions accurately by applying knowledge of utility operations and policies
- Resolved complex customer complaints by investigating root causes and implementing effective solutions, reducing repeat issues
- Collaborated with teams to escalate and resolve complex service issues, achieving timely resolutions for power-related inquiries
- Maintained detailed CRM records of all customer interactions, enhancing utility data management and customer tracking
- Diagnosed customer needs and navigated technical information efficiently, demonstrating strong analytical skills
Store Clerk
Z-Mart
Hominy
05.2023 - 05.2024
- Processed cash/credit transactions and assisted customers in fast-paced environment, ensuring accurate sales and positive shopping experiences
- Managed inventory and organized workspace to support efficient store operations and enhance customer service
- Troubleshot and maintained equipment, demonstrating mechanical aptitude to minimize downtime and support store operations
Company Seller
Jesus' Supplier
Cienfuegos
07.2018 - 11.2022
- Developed functional solutions to operational problems, leading to cost savings and improved efficiency
- Maintained accurate inventory and office management to effectively support sales operations and address customer needs
- Managed customer inquiries and provided product information efficiently.
- Assisted in inventory management and stock replenishment processes.
- Collaborated with team members to enhance the sales process.
Medical Student
Hospital Clinico Docente "Dr. Gustavo Alderegia Lima"
Cienfuegos
09.2018 - 10.2022
- Collected detailed data and maintained accurate records to enhance patient care and support research initiatives
- Developed understanding of ethical considerations and safety protocols to ensure compliance in clinical settings
- Coordinated educational activities to foster collaboration and enhance learning outcomes
Education
Bachelor of Science -
Instituto Preuniversitario "Ernesto Guevara de la Serna"
Cienfuegos, Cuba06-2018
High School Diploma -
Instituto Mixto "Roberto Soto Varona"
Cienfuegos Cuba06-2015
Skills
- Microsoft Office proficiency
- Problem-solving skills
- Billing resolution
- Satisfaction improvement
- Effective communication
- Confidentiality maintenance
- Financial knowledge
- Client relations
- HIPAA compliance
- Office management
- Scheduling proficiency
- English language fluency
- Point of sale management
- Data management
- Sales support experience
- Time management
- Product knowledge
- Leadership skills
- Data entry accuracy
- Bilingual
- MACSS experience
Certification
- Driver's License
Languages
- Spanish
- English, Bilingual
- Spanish, Bilingual
Willing To Relocate
- Tulsa, OK
- Owasso, OK
- Skiatook, OK
Timeline
Customer Service Representative
American Electric Power
10.2024 - Current
Store Clerk
Z-Mart
05.2023 - 05.2024
Medical Student
Hospital Clinico Docente "Dr. Gustavo Alderegia Lima"
09.2018 - 10.2022
Company Seller
Jesus' Supplier
07.2018 - 11.2022
Bachelor of Science -
Instituto Preuniversitario "Ernesto Guevara de la Serna"
High School Diploma -
Instituto Mixto "Roberto Soto Varona"