Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Wilfrid Baptiste

MIAMI,FLORIDA

Summary

I am a loyal and dedicated individual, who has an ambition to succeed in any given environment. I enjoy learning, and am always up for a challenge regardless of the situation. I am an excellent team player, while also having the capacity to work efficiently on my own. I am seeking a position where I can be challenged to learn in a customer-facing role, while further developing my skill sets.

Overview

13
13
years of professional experience

Work History

Manager of Operations

Crystal Clear
Miami/Fort Lauderdale, Florida
12.2019 - Current

Miami/Fort Lauderdale,FL

● Oversee operations in assigned locations and manage a specific portfolio of properties.

● Developed and grew a relationships with the owners of the properties by proactively communicating

and becoming the subject matter expert of those properties ensuring they are clean, maintained

and well cared for.

● Provide cross-coverage for your manager and Co-LOM(s) when necessary.

● Conduct regular inspections prior to guest and owner arrivals.

● Travel between worksites frequently.

  • The ability to effect construction and repairs from drawings or sketches; estimate materials, supplies, and labor costs.

Supervisor

BESTWESTERN PLUS
01.2012 - 08.2017
  • Cash out orders by cash or credit card

Miami/Fort Lauderdale,FL

● Oversee operations in assigned locations and manage a specific portfolio of properties.

● Develop and grow a relationship with the owners of the properties by proactively communicating

and becoming the subject matter expert of those properties ensuring they are clean, maintained

and well cared for.

● Provide cross-coverage for your manager and Co-LOM(s) when necessary.

● Conduct regular inspections prior to guest and owner arrivals.

● Traveling between worksites is frequent


  • Knowledge of standard electrical code requirements.
  • Ability to work effectively from ladders and scaffolding with due regard to safety for self and others.

Customer Service Operator

GLOBAL RESPONSE
08.2012 - 10.2013
  • Successfully managed the dispatch of diverse messages from more than 1000 individual accounts, including medical correspondence.
  • Dispatched incoming messages from over 1,000 different accounts, including medical messages.
  • Managed hospital orders for emergency patients.
  • Verified medical insurance for patients in emergency rooms.
  • Assisted customers with online purchases, including handling credit card information.
  • Imputing data from different companies at all times in a fast-paced environment.

Education

High School Diploma -

NORHT EAST HIGH
Fort Lauderdale, FL
03.2007

Skills

  • Quoting and estimating
  • Scheduling
  • Logistics Management
  • Performance monitoring
  • Labor Relations
  • Maintenance Planning
  • Financial Management
  • Program Administration
  • Customer Retention

References

AVAILABLE UPON REQUEST

Timeline

Manager of Operations

Crystal Clear
12.2019 - Current

Customer Service Operator

GLOBAL RESPONSE
08.2012 - 10.2013

Supervisor

BESTWESTERN PLUS
01.2012 - 08.2017

High School Diploma -

NORHT EAST HIGH
Wilfrid Baptiste