Wilfrido Lopez

• Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
• Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
• Improved customer service rankings by resolving issues quickly and accurately.
• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Served high customer volumes during special events, nights, and weekends.
• Kept bar presentable and well-stocked to meet customer needs.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Prepare and serve a large variety of cocktails, including wine and beer.

Keep the bar clean and stock and maintain the inventory of liquor, wine and beer

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.
• Served high customer volumes during special events, nights, and weekends.