Wilfried MBOLISSA NGUEREKOUNDOU
Charlotte,NC
Summary
Dynamic Pharmacy Sales Supervisor with a proven track record in team leadership, performance tracking, and sales strategy development. Committed to fostering an environment that prioritizes customer satisfaction and employee growth.
Overview
7
7
years of professional experience
Work History
Pharmacy Sales Supervisor
LE COMMUNAUTAIRE PHARMACY
09.2023 - 09.2025
- Analyzed sales data to identify trends, informing strategic decision-making for team goals.
- Enhanced customer experience by resolving complaints efficiently and maintaining high satisfaction levels.
- Coordinated training sessions focused on improving product knowledge and sales skills among staff members.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Customer/patient advice and guidance
- Implemented customer relationship management system, streamlining sales process and improving client retention.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
- Boosted customer satisfaction with personalized follow-up calls to address concerns and gather feedback.
Pharmacy Sales Supervisor
PALOMA PHARMACY
12.2018 - 07.2023
- Supervised daily operations, ensuring compliance with pharmacy regulations and industry standards.
- Trained and mentored new staff on sales techniques and customer service excellence.
- Implemented inventory management processes, reducing stock discrepancies significantly.
- Developed promotional strategies to enhance product visibility and increase sales performance.
- Customer/patient advice and guidance
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Collaborated with healthcare professionals to provide accurate product information and enhance customer trust.
- Checked store merchandise regularly for proper display and replenishment.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
Education
Bachelor of Science -
Barthelemy Boganda High School
Bangui, Central African Republic08-1998
Skills
- Customer service
- Sales presentations
- Effective selling techniques
- Sales strategy development
- Leadership
- Communication
- Supervision
- Event planning
- Performance tracking
- Management support
Timeline
Pharmacy Sales Supervisor
LE COMMUNAUTAIRE PHARMACY
09.2023 - 09.2025
Pharmacy Sales Supervisor
PALOMA PHARMACY
12.2018 - 07.2023
Bachelor of Science -
Barthelemy Boganda High School