- Enjoy participating in rodeo and gardening for overall physical and mental well-being
- Cooking
- Watching Movies and TV Shows
- Outdoor Recreation
- Enjoy hobbies that combine physical activity with outdoor exploration
- Learning new cooking techniques and expanding my culinary skills
Wilhelmina Jim
Management
Farmington,NM
Summary
To obtain a job within the field that will challenge me and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Office Manager
Red Rock Dental
04.2016 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Office Manager
THE DENTAL STUDIO
07.2015 - 10.2015
- Direct, supervise and evaluate work activities of dental staff, and assistant, clerical, and other personnel.
- Oversaw the dental assistant, receptionist, trained dental biller and assisted with Gallup office with any issues dealing with claims, etc., and daily duties from the dentist.
- Reported to regional manager with any issues, and daily bank deposit.
- Assisted the marketing team by acknowledging our newly opened office to different companies.
- Submitted daily claims, posted any payments from patient and insurance companies.
- Review collection reports to determine the status of collections and the amounts of outstanding balances.
- Plan, administered the morning huddle of office (What patient where coming in for, insurance plans, any payment due, what our objective or goals were for the day).
- Maintained the office assigning cleaning duties to staff.
- Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization.
- Plan, administer and control budgets for contracts, equipment and supplies.
- Direct or conduct recruitment, hiring and training of personnel.
- Establish work schedules and assignments for staff, according to workload, space and equipment availability.
- Consult with dental, business, and community groups to discuss community needs, enhance public relations, coordinate activities and plans, and promote our new office.
Human Resource Manager
PINON FAMILY PRACTICE
02.2014 - 05.2015
- Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
- Oversaw as an assistant with Office Manager Laura Miller (retired), about 40 to 50 employees.
- Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes.
- Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
- Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
- Identify staff vacancies and recruit, interview and select applicants.
- Monitor the facility to ensure that it remains safe, secure, and well-maintained.
- Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits.
- Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.
- Conduct exit interviews to identify reasons for employee termination.
- Oversee the evaluation, classification and rating of occupations and job positions.
- Develop, administer and evaluate applicant tests.
- Served as a link between the payroll department in Durango for submitting time cards, input vacation and sick leave when needed, made sure all time was accounted for before submitting.
Dental/Medical Biller
SUNDANCE DENTAL
08.2012 - 09.2014
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Answer customer questions regarding problems with their accounts.
- Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
- Receive payments and post amounts paid to customer accounts.
- Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
- Complete insurance or other claim forms.
- Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
Office Manager
THE WOMEN'S CLINIC
05.2004 - 07.2012
- Prepare and review operational reports and schedules to ensure accuracy and efficiency.
- Oversaw the nurses, and assisted Dr. Vanderslice with any office issues or concerns.
- Assisted Dr. Vanderslice with any hiring of new staff, worked with the hospital nurse staff in assisting us with any coverage necessary if our nurses were out sick, emergency, etc.
- Acquire, distribute and store supplies.
- Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
- Plan, administer and control budgets for contracts, equipment and supplies.
- Hire and terminate clerical and administrative personnel.
- Monitor the facility to ensure that it remains safe, secure, and well-maintained.
- Recruit staff members and oversee training programs.
- Review collection reports to determine the status of collections and the amounts of outstanding balances.
- Submitted claims on a daily basis, submitted daily bank deposit.
- Evaluate financial reporting systems, accounting or collection procedures, or investment activities and make recommendations for changes to procedures, operating systems, budgets, or other financial control functions.
- Submit delinquent accounts to attorneys or outside agencies for collection.
- Direct insurance negotiations, select insurance brokers or carriers, and place insurance.
- Assisted with check in and check out of patient, schedule appointments for patient with NM Sonographics, the hospital, any referrals to other doctors office, etc.
Education
No Degree - Administration in Healthcare
GRAND CANYON UNIVERSITY
PHOENIX, AZ05-2025
No Degree - Animal Science
NEW MEXICO STATE UNIVERSITY
LAS CRUCES, NMCertificate - Fundamental of Business
SAN JUAN COLLEGE
FARMINGTON, NM05.2016
High School Diploma - undefined
KIRTLAND CENTRAL HIGH SCHOOL
KIRTLAND, NM05.1990
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Billing
- Administrative support
- Payroll processing
- Credit and collections
- Relationship building
- Scheduling
- Staff management
- Employee supervision
Accomplishments
Four Corners Human Resource Association 2014 - 2016
Society of Human Resource Management 2014 to 2016
New Mexico Rodeo Association 2000 to current
National Barrel Horse Association 1997 to current
Southwest Barrel Horse Association 2012 to current
Farmington Women's Softball League 1992 to 2017
Affiliations
- Four Corners Human Resource Association 2014 - current
- Society of Human Resource Management 2014 - current
- New Mexico Rodeo Association 2000 - current
- National Barrel Horse Association 1997 - current
- Southwest Barrel Horse Association 2012 - current
- Farmington Woman Softball League - 1992 - current
Certification
- CAP - Certified Administrative Professional
Interests
Timeline
Office Manager
Red Rock Dental
04.2016 - Current
Office Manager
THE DENTAL STUDIO
07.2015 - 10.2015
Human Resource Manager
PINON FAMILY PRACTICE
02.2014 - 05.2015
Dental/Medical Biller
SUNDANCE DENTAL
08.2012 - 09.2014
Office Manager
THE WOMEN'S CLINIC
05.2004 - 07.2012
Certificate - Fundamental of Business
SAN JUAN COLLEGE
High School Diploma - undefined
KIRTLAND CENTRAL HIGH SCHOOL
No Degree - Administration in Healthcare
GRAND CANYON UNIVERSITY
No Degree - Animal Science
NEW MEXICO STATE UNIVERSITY
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