Wilky Gilbert
Freeport,NY
Summary
Resourceful professional in installation, maintenance, and repair with a knack for completing tasks efficiently and productively. Possess specialized skills in troubleshooting, preventive maintenance, and equipment safety protocols. Excel in time management, problem-solving, and teamwork to deliver high-quality workmanship on schedule.
Overview
28
28
years of professional experience
Work History
Field Technician
Verizon Enterprise
Hempstead, NY
05.1996 - Current
- Conducted site surveys for new installations, including evaluation of existing infrastructure and installation requirements.
- Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.
- Resolved customer inquiries promptly while providing excellent customer service at all times.
- Created detailed reports documenting all work performed onsite including labor, materials and expenses incurred during service calls.
- Investigated root causes of recurring problems with specific hardware or software configurations.
- Communicated regularly with management regarding progress made on assigned projects or tasks.
- Drove company vehicles to and from customer locations to perform field maintenance.
- Serviced and repaired designated equipment to meet company standards and specifications.
- Verified system functionality by testing equipment and connections, identifying and correcting problems.
- Applied company safety policies consistently when performing daily tasks.
- Utilized handheld device to update work order status.
- Met and exceeded customer demands through responsive and accurate on-site maintenance.
- Educated customers about company's products and services to present service upgrade opportunities.
- Instructed and trained customers on usage and operation to improve equipment performance.
- Gathered information and reports, escalating product concerns to field services management.
- Maintained product knowledge and aptitude to perform troubleshooting and diagnostics.
- Planned installations or service calls by evaluating location, locating access and laying-out equipment and wiring plans.
- Followed safety guidelines and wore protective gear when using power drills, other power tools.
Education
High School Diploma -
Martin Luther King Jr HS
New York, NY06-1994
Some College (No Degree) - Computer And Information Sciences
New York Technical College
Brooklyn, NYSkills
- Cable pulling/ installation and repair of voice, Data and Video
- Instrumentation configuration
- Materials Management
- Technical Analysis
- Component repair
- Technical Support
- Equipment Installation
- Safety Management
- System Configuration
Timeline
Field Technician
Verizon Enterprise
05.1996 - Current
High School Diploma -
Martin Luther King Jr HS
Some College (No Degree) - Computer And Information Sciences
New York Technical College
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