Anthony
San Francisco,California
Summary
I am a dynamic sales professional with 10+ years of experience driving sales growth, delivering exceptional customer service, and building strong client relationships. I have a proven track record of mentoring teams to exceed performance goals while cultivating a positive, collaborative work environment. With expertise in communication and negotiation, I excel at understanding client needs and creating personalized solutions. Adaptable across diverse industries, I am known for my positive attitude, problem-solving abilities, and a relentless focus on customer satisfaction and business results. I'm eager to bring my leadership, sales expertise, and unlimited positive energy to new challenges.
Overview
8
8
years of professional experience
Work History
Sale/Installation Supervisor
Rack Attack
08.2022 - 12.2024
- Expertise in Client Relations: Developed strong customer relationships by providing tailored solutions and ensuring exceptional service throughout the sales and installation process
- Team Leadership & Training: Led a team of installers and sales staff, providing training and mentorship to improve performance and ensure adherence to company standards
- Project Management: Managed the entire sales cycle from initial consultation to final installation, coordinating schedules and resources to meet customer deadlines
- Technical Installation Skills: Proficient in the installation of complex roof racks, tow systems, and vehicle accessories, ensuring precision and compliance with safety standards
- Sales Optimization: Consistently exceeded sales targets through strategic upselling, cross-selling, and delivering personalized solutions to meet customers' needs.
ASM
BevMo
05.2019 - 08.2022
- Operational Oversight: Managed daily store operations, ensuring smooth workflow, stock levels, and adherence to company policies and procedures
- Sales Strategy Execution: Implemented effective sales strategies, promotions, and merchandising techniques to drive sales growth and meet store performance targets
- Staff Development & Leadership: Supervised, coached, and motivated a team of sales associates, fostering a positive work environment and promoting professional growth
- Inventory Management: Monitored and managed inventory levels, placing orders to maintain stock availability while minimizing shrinkage and waste
- Customer Experience Enhancement: Delivered exceptional customer service by addressing inquiries, resolving complaints, and ensuring a positive in-store experience for every customer.
Shipping and Receiving Supervisor
The UPS Store
08.2016 - 03.2019
- Logistics & Shipping Coordination: Managed daily shipping and receiving operations, ensuring timely dispatch and accurate deliveries of packages
- Team Supervision & Training: Led and trained staff in shipping, packaging, and customer service best practices, fostering a productive and efficient work environment
- Inventory Control: Maintained accurate inventory records for shipping supplies and materials, optimizing stock levels and minimizing operational delays
- Customer Service Excellence: Provided top-tier customer service by addressing shipping inquiries, offering packaging solutions, and resolving any logistical issues quickly
- Process Optimization: Streamlined shipping processes to improve speed and accuracy, ensuring compliance with company and industry standards for package handling.
Education
High School Diploma -
Palo Alto High
Palo Alto, CA06-2001
Skills
- Sales Leadership
- Client Relations Expertise
- Team Leadership & Development
- Customer Service Excellence
- Project & Operational Management
- Problem-Solving & Conflict Resolution
- Inventory & Supply Chain Management
- Sales Strategy Development
- Technical Installation & Product Knowledge
- Adaptability Across Industries
Timeline
Sale/Installation Supervisor
Rack Attack
08.2022 - 12.2024
ASM
BevMo
05.2019 - 08.2022
Shipping and Receiving Supervisor
The UPS Store
08.2016 - 03.2019
High School Diploma -
Palo Alto High
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