Summary
Overview
Work History
Education
Skills
Activities involvement
Timeline
Generic

Will Benjamin

Spring Valley,NV

Summary

Professional with strong foundation in retail management, skilled in driving sales, optimizing operations, and enhancing customer experiences. Demonstrates leadership through effective team collaboration, consistently meeting and surpassing business goals. Adaptable to evolving retail environments, excelling in inventory control, staff training, and strategic planning.

Overview

12
12
years of professional experience

Work History

Sr. Retail Manger - Las Vegas Golden Knights

Rank + Rally
01.2024 - Current
  • Oversaw and managed game day retail operations for the Las Vegas Golden Knights, Aces, Silver Knights, Desert Dogs, Thrill and Knighthawks
  • Managed Golden Knights online business by assisting with website development, customer service tickets, order fulfillment and coaching of e-commerce staff
  • Created monthly financial projections for labor spend and game day sales
  • Managed budget implementations, employee evaluations, and contract details.
  • Assisted with purchase order creation and product development with vendors
  • Managed five MGM concert venues including communication and logistical planing pre-event, count in, event set up, people management and settlement with tour reps
  • Interviewed, trained and manage a staff of 80+ people
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Increased sales by implementing effective merchandising strategies and optimized store layouts.
  • Picked up Director and Store Manager responsibilities for six months while the role was not filled


Retail Manager - Kansas City Current

Rank + Rally
03.2023 - 12.2023
  • Oversaw game day operations, including opening and closing procedures, inventory management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep stands clean adequately stocked, and well-organized.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Assisted in creating purchase orders and buying merchandise
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Trained and developed new employees for ease of transition into team.
  • Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
  • Coordinated special events such as holiday promotions or clearance sales to drive additional business.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Fitting Specialist

Parsons Xtreme Golf
08.2022 - 10.2022
  • Properly custom fit all potential customers ensuring the best possible equipment for them
  • Maintain a positive, customer focused attitude by listening, understanding and responding to customer needs and offering creative solutions
  • Increased repeat business by establishing rapport with clients, addressing their needs, and ensuring proper fit of garments.
  • Kept up-to-date on industry trends to provide informed suggestions regarding new products or styling techniques.
  • Maintained clean and organized fitting room areas, creating a comfortable environment for clients during fittings.
  • Coordinated appointment schedules efficiently, maximizing daily client bookings without compromising service quality.
  • Enhanced customer satisfaction by providing personalized fitting consultations and recommendations.

Logistics Coordinator

Meat Mitch Barbecue
06.2016 - 06.2022
  • In charge of managing their inventory and shipment deliveries as well as distributing product to businesses and grocery stores

Bartender

The Wagon Wheel
12.2020 - 05.2022
  • Independently opened and closed the bar, served customers and stocked and maintained product inventory

Head Swim Coach

Indian Hills Country Club
05.2019 - 07.2021
  • Planned and organized practices for 150 swimmers
  • Gained leadership experience communicating with parents
  • Improved public speaking by talking in front of three hundred parents and kids weekly
  • Developed age-appropriate workouts, focusing on skill development, technique improvement, and endurance building.
  • Collaborated with assistant coaches to ensure consistency in coaching methods and goal-setting for swimmers.
  • Taught daily swim instruction to students varying in ages and skill levels.

Distribution Manager

Bash Real Estate
06.2018 - 07.2019
  • Distribute their signs to houses and prepare the inside and outside of property for open house

Entrepreneur

@NFL.32 @InsaneJukes
07.2013 - 05.2017
  • Created two Instagram accounts posting football related content that totaled over 800,000 followers
  • Began to advertise products on my Instagram pages; profited $40,000 by 2017

Education

Bachelor of Arts - Communications, Minor in Business

University of Kansas
Lawrence, KS
07.2022

High School -

Shawnee Mission East High School
Shawnee, KS
05.2018

Skills

  • Leadership qualities
  • Staff management
  • Strategic selling
  • Leadership development
  • Driving business growth
  • Marketing strategy
  • Operations management
  • Employee scheduling
  • Client account management
  • Operations oversight
  • Relationship building
  • Hiring and onboarding

Activities involvement

University of Kansas, Alpha Xi Chapter of Sigma Chi, 

- Social Chair, In charge of planning all events for the chapter including social and philanthropic., 

- Vice President: Ran weekly chapter and exec meetings., President of judicial board; in charge of handing out disciplinary fines, suspensions, etc., Successfully delivered a presentation in front of the chancellor and IFC executives in order to save our chapter from permanent expulsion.

Timeline

Sr. Retail Manger - Las Vegas Golden Knights

Rank + Rally
01.2024 - Current

Retail Manager - Kansas City Current

Rank + Rally
03.2023 - 12.2023

Fitting Specialist

Parsons Xtreme Golf
08.2022 - 10.2022

Bartender

The Wagon Wheel
12.2020 - 05.2022

Head Swim Coach

Indian Hills Country Club
05.2019 - 07.2021

Distribution Manager

Bash Real Estate
06.2018 - 07.2019

Logistics Coordinator

Meat Mitch Barbecue
06.2016 - 06.2022

Entrepreneur

@NFL.32 @InsaneJukes
07.2013 - 05.2017

High School -

Shawnee Mission East High School

Bachelor of Arts - Communications, Minor in Business

University of Kansas

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Will Benjamin