Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

WILL FAUSTIN

West Palm Beach,USA

Summary

Compassionate and motivated Registered Behavior Technician (RBT) committed to providing effective Applied Behavior Analysis (ABA) therapy for children and individuals with developmental challenges. My background in healthcare, IT analysis, and client support has strengthened my skills in data collection, problem-solving, and clear communication—critical abilities that directly support success in ABA therapy. I am seeking opportunities to further develop hands-on clinical experience while actively preparing for future certification as a Board-Certified Behavior Analyst (BCBA).

Overview

8
8
years of professional experience
1
1
Certification

Work History

Information Management System Specialist II

Palm Beach County
06.2025 - Current
  • Oversee and maintain multiple complex information management tracking systems within the Community Services department.
  • Implement, operate, interface, and update various information systems, ensuring performance optimization, system integrity, and data security.
  • Analyze system needs and execute solutions to improve operational efficiency and data accuracy.
  • Develop and generate data reports and dashboards using tools such as Tableau and the Online System for Community Access to Resources and Social Services (OSCARSS).
  • Utilize Crystal Reports and Learning Management Systems (LMS) for data reporting and training purposes.
  • Design and lead training for staff on information management systems, enhancing user adoption and system utilization.

Behavior Technician (BT)

The Perfect Child
West Palm Beach, FL
05.2025 - Current
  • Provide one-on-one ABA therapy to children and teens with behavioral challenges.
  • Follow behavior intervention plans created by BCBA.
  • Track client behavior and progress using electronic data systems.
  • Apply positive reinforcement to encourage healthy behaviors.
  • Communicate with parents and caregivers to keep them updated.

IT Business Analyst

Johnson and Johnson
01.2024 - 01.2025
  • Company Overview: Contract position
  • Engaging with stakeholders to understand business needs, document requirements, and align them with organizational objectives.
  • Verified and updated DNS records for new servers and services to ensure proper name resolution on the LAN.
  • Creating documentation such as business requirements documents (BRD), functional specifications, and project status reports to keep stakeholders informed throughout the project lifecycle.
  • Verified network performance post-maintenance by running speed tests and latency checks, documenting results for the IT team.
  • Supported deployment of access points and switches, helping ensure devices received correct IPs via DHCP and were visible on the network.
  • Collaborating with Network teams to design solutions that meet business requirements, ensuring they are feasible, scalable, and aligned with best practices.
  • Assisted in implementing security and compliance protocols to align with corporate and regulatory requirements.
  • Documented IT processes, standard operating procedures (SOPs), and solutions to improve knowledge base resources.
  • Developed and maintained project documentation, including business requirements documents, use cases, process flows, Risk cost analysis.
  • Contract position

BA/Quality Tester & Engineer Intern

Copeland
03.2022 - 01.2024
  • Collaborated with cross-functional teams, including development, design, and testing, to ensure a clear and accurate representation of requirements to accomplish the User needs.
  • Proactively identified potential risks and issues related to requirements, proposing effective solutions to ensure project success.
  • Knowledgeable about the Software Development Life Cycle (SDLC).
  • Report bugs and defects identified and send them to the development team for reconfiguration.
  • Create Validation and Regression sheet.
  • Experience using SQL and Snowflake databases.
  • Utilize testing methodologies (Agile, Waterfall) to test APP, product and Software.
  • Tracking project tasks, managing sprints, and logging defects found during testing: and Using JIRA to assign tasks, track progress, and document resolutions during implementation projects.
  • Developed test scripts, test requirements and test cases in accordance with functional specifications.

Ultrasound Technician

Saint Mary’s Hospital
West Palm Beach, FL
01.2022 - 01.2023
  • Performed ultrasound scans on patients of all ages, including children and expectant mothers.
  • Helped ease patient anxiety through communication and care, especially with children.
  • Scheduled appointments and maintained patient records.
  • Supported other departments when needed, showing flexibility and teamwork.

Patient Observer

Saint Mary’s Hospital
West Palm Beach, FL
12.2017 - 12.2021
  • Monitored patients from adolescents to elderly individuals, many on suicide watch.
  • Provided emotional support while ensuring patient safety during high-risk situations.
  • Observed and documented behaviors and vital signs, reporting any concerns to medical staff.
  • Assisted patients with basic needs, including eating and hygiene.
  • Worked closely with nurses and therapists to de-escalate situations and maintain a safe environment.

Education

Bachelor’s in art - Concentrated In Computer Science

Southern New Hampshire University
New Hampshire
07.2023

CCC - Ultrasound Technologist

Palm Beach State Community College
Florida
12.2021

Medical assistant - EKG technologies

Palm beach Lakes community high school
Florida
05.2017

Skills

  • RBT
  • IT business Analyst
  • Project management assistant
  • Scrum master Certification (CSM)
  • Client server development
  • Jira & Kaban
  • Basic knowledge of programing (HTML, CSS, JAVA)
  • Basic understanding of functional testing
  • Problem solver
  • SQL
  • SAP
  • An attentive listener and observant
  • Microsoft Tools
  • Microsoft office (Excel)
  • Snowflake

Certification

  • RBT, Registered Behavior Technician. Provide direct Applied Behavior Analysis (ABA) therapy services under the supervision of a Board-Certified Behavior Analyst (BCBA).
  • Scrum Master, Implemented and monitored key Agile metrics to track team performance and enhance predictability.
  • Google IT Support Professional Certificate, Knowledgeable about troubleshooting and diagnostics on servers and networks, to swiftly identify and resolve issues to minimize downtime and enhance system efficiency.

Timeline

Information Management System Specialist II

Palm Beach County
06.2025 - Current

Behavior Technician (BT)

The Perfect Child
05.2025 - Current

IT Business Analyst

Johnson and Johnson
01.2024 - 01.2025

BA/Quality Tester & Engineer Intern

Copeland
03.2022 - 01.2024

Ultrasound Technician

Saint Mary’s Hospital
01.2022 - 01.2023

Patient Observer

Saint Mary’s Hospital
12.2017 - 12.2021

Bachelor’s in art - Concentrated In Computer Science

Southern New Hampshire University

CCC - Ultrasound Technologist

Palm Beach State Community College

Medical assistant - EKG technologies

Palm beach Lakes community high school

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