Summary
Overview
Work History
Education
Skills
PC Building
Timeline
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Will Friend

Pataskala,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Sales Manager

The Bullet Ranch
Pataskala, OH
03.2020 - Current
  • Managed accounts to retain existing relationships and grow share of business.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.

Service Desk Tech Tier 3

Big Lots!
Dublin
03.2020 - 05.2020
  • Leveraged strong problem-solving abilities to address unique customer situations effectively while adhering to company guidelines.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Developed rapport with customers through genuine care for their needs, fostering loyalty within the client base.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Service Desk Technician

Ascena Retail Group Inc.
Pataskala, OH
04.2017 - 03.2020
  • Improved user experience by creating user-friendly guides on how to use various tools and applications relevant to their job functions.
  • Mentored junior technicians by sharing knowledge and best practices, fostering a collaborative work environment within the team.
  • Collaborated with team members to maintain consistency in service delivery and support quality.
  • Installed and configured operating systems and applications.
  • Tested new software and hardware prior to deployment.
  • Translated complex technical issues into digestible language for non-technical users.
  • Configured hardware and granted system permissions to new employees.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.

Keyholder

Jimmy Johns Gourmet Subs
Gahanna, OH
06.2016 - 03.2018
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Assisted with staff training initiatives, ensuring new hires were well-equipped for success in their roles.
  • Managed store's stock inventory and ordered new merchandise to replenish low-stock items.
  • Managed cash register operations accurately, balancing daily transactions and making bank deposits as needed.

Education

High School Diploma -

Gahanna Lincoln High School
Gahanna Ohio

Skills

  • Promotional sales events
  • Strategic Planning
  • Sales team training
  • Business Needs Assessment
  • Systems and software expertise
  • Inventory Management
  • Strong Work Ethic
  • Blueprint Interpretation
  • Works Well Under Pressure
  • Malfunction Diagnosis
  • Machine Operation
  • OSHA Safety Regulations
  • Safety Procedures
  • Risk Mitigation
  • Material Handling Equipment
  • Attention to Detail

PC Building

I throughly Enjoy putting together different PCs/Servers for whatever intended purpose they may serve. (Arcade's, Gaming PC, Private Networking)

Timeline

Sales Manager

The Bullet Ranch
03.2020 - Current

Service Desk Tech Tier 3

Big Lots!
03.2020 - 05.2020

Service Desk Technician

Ascena Retail Group Inc.
04.2017 - 03.2020

Keyholder

Jimmy Johns Gourmet Subs
06.2016 - 03.2018

High School Diploma -

Gahanna Lincoln High School
Will Friend