Will Friend
Pataskala,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Sales Manager
The Bullet Ranch
Pataskala, OH
03.2020 - Current
- Managed accounts to retain existing relationships and grow share of business.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Service Desk Tech Tier 3
Big Lots!
Dublin
03.2020 - 05.2020
- Leveraged strong problem-solving abilities to address unique customer situations effectively while adhering to company guidelines.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed rapport with customers through genuine care for their needs, fostering loyalty within the client base.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Service Desk Technician
Ascena Retail Group Inc.
Pataskala, OH
04.2017 - 03.2020
- Improved user experience by creating user-friendly guides on how to use various tools and applications relevant to their job functions.
- Mentored junior technicians by sharing knowledge and best practices, fostering a collaborative work environment within the team.
- Collaborated with team members to maintain consistency in service delivery and support quality.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
- Translated complex technical issues into digestible language for non-technical users.
- Configured hardware and granted system permissions to new employees.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Keyholder
Jimmy Johns Gourmet Subs
Gahanna, OH
06.2016 - 03.2018
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted with staff training initiatives, ensuring new hires were well-equipped for success in their roles.
- Managed store's stock inventory and ordered new merchandise to replenish low-stock items.
- Managed cash register operations accurately, balancing daily transactions and making bank deposits as needed.
Education
High School Diploma -
Gahanna Lincoln High School
Gahanna OhioSkills
- Promotional sales events
- Strategic Planning
- Sales team training
- Business Needs Assessment
- Systems and software expertise
- Inventory Management
- Strong Work Ethic
- Blueprint Interpretation
- Works Well Under Pressure
- Malfunction Diagnosis
- Machine Operation
- OSHA Safety Regulations
- Safety Procedures
- Risk Mitigation
- Material Handling Equipment
- Attention to Detail
PC Building
I throughly Enjoy putting together different PCs/Servers for whatever intended purpose they may serve. (Arcade's, Gaming PC, Private Networking)
Timeline
Sales Manager
The Bullet Ranch
03.2020 - Current
Service Desk Tech Tier 3
Big Lots!
03.2020 - 05.2020
Service Desk Technician
Ascena Retail Group Inc.
04.2017 - 03.2020
Keyholder
Jimmy Johns Gourmet Subs
06.2016 - 03.2018
High School Diploma -
Gahanna Lincoln High School