Will Galey
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Digital Skills Instructor
Goodwill Industries Of Dallas
Dallas
04.2023 - Current
- Promoted a positive learning environment by establishing clear expectations and fostering a sense of community among students.
- Assessed student progress regularly, adjusting instructional strategies as needed to ensure mastery of course material.
- Provided constructive feedback on student work, helping learners understand their strengths and areas for improvement while setting goals for future progress.
- Promoted classroom safety, collaboration and best practices.
- Tested and evaluated students on materials presented in workshops and classes.
- Maintained accurate records of student progress and attendance.
- Helped students with special needs integrate into general classroom environments by advocating for individual requirements and helping teachers solve problems.
Intern
Citi
Irving, TX
06.2022 - 01.2023
- Learning and working as a Go Developer for the Software Ingestion team helping develop an API to list dependencies for automated software ingestion.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Server
Pappa's Bros. Steakhouse
Dallas, TX
09.2018 - 03.2020
- Fine dining steakhouse.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
The Norm Restaurant at The Brooklyn Museum
05.2018 - 08.2018
- Restaurant in the Brooklyn Museum of Art, Michelin-starred Chef Saul Bolton.
Server
Knickerbockers
07.2017 - 05.2018
- NYC Institutional steakhouse.
Bar Tender/Server
OTG Management
09.2015 - 07.2017
- Tend bar and serve in the American Airlines terminal at JFK International Airport.
Driver
Valet Anywhere
03.2015 - 08.2015
- Picked up and delivered cars to customers all over NYC.
Cook
Resorts World Casino
06.2013 - 06.2015
- Pizza Chef at Artichoke Pizza.
General Manager
45th Street Theater
01.2012 - 11.2012
- Assist Owner in the operations and renting of an Off-Off-Broadway theater with 2 stages, 99 & 50 seats
- Completely restored and renovated the 99-seat theater with new carpeting, new seats, and stage surface.
Video Editor
KDAF, CW-33
Dallas, TX
07.2009 - 08.2011
- Streamlined the editing process for faster turnaround times by utilizing advanced software tools.
- Worked tight deadlines with team or independently and made quick creative editing decisions to maintain high quality of work.
- Managed multiple projects simultaneously, meeting strict deadlines while maintaining high-quality results.
- Increased viewer engagement through skillful use of pacing, rhythm, and transitions in video edits.
Server
On The Border
11.2009 - 03.2011
- Focused on up-selling to increase ticket total.
Sports Producer
KXAS, NBC5
Fort Worth, TX
04.2007 - 05.2009
- Producer 6pm & 10pm sportscasts along with Big Game Friday Night, the weekly HS Football highlights show.
- Enhanced viewer experience by producing engaging and visually appealing sports content.
- Increased audience retention by consistently delivering high-quality live sports broadcasts.
- Developed strong relationships with on-air talent, ensuring clear communication and collaboration during broadcasts.
- Coordinated logistics for remote sports events, ensuring seamless coverage and smooth operations.
- Streamlined pre-production processes to ensure timely delivery of scripts, rundowns, and other necessary materials for each broadcast.
- Conducted thorough research on teams and athletes to provide accurate information during live broadcasts.
Owner/Operator
Pizza Masters
Gainesville, FL
08.2002 - 08.2004
- Opened my own pizza store, including renovation of premises, menu creation, and logo.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Implemented effective financial management practices, improving cash flow and profitability.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Driver/Assistant Manager/Manager
Hungry Howie's
01.2000 - 08.2002
- Started as a delivery driver then moved inside to become Asst
- Manager and then became manager of my own store
- Increased sales from $13,000/wk to $15,000/wk with marketing, quality control and customer service.
Signals Intelligence Analyst
United States Army
12.1992 - 12.1994
- Held Top Secret S.C.I
- Clearance and Honorable Discharged.
Education
Cybersecurity Professional Penetration Testing Program -
Divergence Academy
05.2022
Tech Fundamentals Program - Information Technology
Npower Technical Training Academy
Dallas12.2021
High School Diploma -
F. W. Buchholz High School
Gainesville, FL05.1992
Skills
- Time Management
- Organization
- Communication
- Written and Oral
- Project Management
- Mentoring
- Research
- Quality Assurance
- Windows
- Cloud Networking
- Systems Administration
- Mac Support
- Linux
- Systems Backup & Recovery
- Software Defined Networking
- Technical Support
- Virtualization
- Routing and switching
- Operating Systems
- Network Security
- Online Teaching
- Curriculum Development
- Student Assessment
- Subject Matter Expertise
- Critical Thinking
- Interpersonal Communication
Websites
Certification
- Google IT Support Certification
- Google Project Management Certification
- CompTIA ITF+
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
Projects
Configured network with DMZ, Fortigate router, switches, and multiple routers. Performed 16 lab environments using Linux CLI to perform management tasks on the OS. Used Amazon’s EC2 Auto Scaling to help maintain application availability and to automatically add or remove EC2 instances according to self-defined conditions. Configured an Oracle VirtualBox to access multiple Linux operating systems on a single computer. Referenced an OSI model for network troubleshooting. Utilized Wireshark for packet sniffing and network monitoring. Implemented security procedures and tools to secure networks. Completed a capstone project Penetration Test of a network using tools and techniques such as Nmap, Nessus, OpenVAS, Infection Monkey, Metasploit, SQL injection, Installing backdoors, Setting up persistence, and more.
Timeline
Digital Skills Instructor
Goodwill Industries Of Dallas
04.2023 - Current
Intern
Citi
06.2022 - 01.2023
Server
Pappa's Bros. Steakhouse
09.2018 - 03.2020
Server
The Norm Restaurant at The Brooklyn Museum
05.2018 - 08.2018
Server
Knickerbockers
07.2017 - 05.2018
Bar Tender/Server
OTG Management
09.2015 - 07.2017
Driver
Valet Anywhere
03.2015 - 08.2015
Cook
Resorts World Casino
06.2013 - 06.2015
General Manager
45th Street Theater
01.2012 - 11.2012
Server
On The Border
11.2009 - 03.2011
Video Editor
KDAF, CW-33
07.2009 - 08.2011
Sports Producer
KXAS, NBC5
04.2007 - 05.2009
Owner/Operator
Pizza Masters
08.2002 - 08.2004
Driver/Assistant Manager/Manager
Hungry Howie's
01.2000 - 08.2002
Signals Intelligence Analyst
United States Army
12.1992 - 12.1994
Cybersecurity Professional Penetration Testing Program -
Divergence Academy
Tech Fundamentals Program - Information Technology
Npower Technical Training Academy
High School Diploma -
F. W. Buchholz High School