Will Gannon
Colorado Springs,CO
Summary
Dynamic professional with extensive experience in customer service and office management, notably at Heartspace Kids. Proven ability to enhance operational efficiency through effective time management and communication skills. Adept at utilizing Microsoft Excel for data organization while fostering a positive team environment to achieve exceptional service outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Barista
Dutch Bros Coffee
Colorado Springs, US
03.2024 - Current
- Prepared and served beverages, including coffee, tea, and energy drinks, ensuring adherence to established recipes for quality.
- Achieved consistent speed and accuracy during peak service times, enhancing customer satisfaction.
- Delivered exceptional customer service by warmly greeting guests, creating a welcoming environment.
- Created a fun atmosphere for customers through engaging interactions.
- Accurately took orders and processed payments in both drive-thru and walk-up settings.
- Managed cash register operations, ensuring precise handling of funds.
- Supported coworkers by fostering open communication and teamwork.
- Upheld cleanliness and safety protocols throughout the work environment.
Office Assistant
Heartspace Kids
Colorado Springs, US
11.2024 - 01.2026
- Greeted visitors, creating welcoming atmosphere and positive first impression.
- Managed incoming calls and directed inquiries to appropriate personnel.
- Scheduled meetings and maintained calendars for staff members.
- Maintained inventory of office supplies, ensuring availability for smooth office operations.
- Performed administrative tasks, including filing documents and organizing paperwork.
- Assisted with data entry, scanning, and photocopying duties.
- Prepared meeting materials and documented notes, supporting effective communication and follow-up.
- Ensured cleanliness and organization of front desk and common areas.
Insurance Coordinator
Mountain Vista Dental
Colorado Springs, US
02.2024 - 08.2024
- Handled pre-authorizations to secure approvals for medical services.
- Verified insurance coverage by checking patients' plans for accurate details.
- Processed claims by preparing and submitting necessary documentation.
- Tracked claim statuses and corrected errors or denials promptly.
- Communicated with insurance representatives to resolve payment issues and clarify denials.
- Explained benefits and out-of-pocket costs to patients for better understanding.
- Supported patients in resolving insurance-related concerns and understanding bills.
- Maintained accurate and up-to-date billing records while updating patient information.
Shift Lead
Ziggi's Coffee
Colorado Springs, US
09.2021 - 05.2022
- Led team in delivering exceptional customer service and quality coffee, fostering a positive atmosphere.
- Trained new team members in coffee preparation and customer service, enhancing overall team performance.
- Coordinated shift schedules, ensuring optimal workforce coverage and productivity.
Makeup Artist
Morphe
Cerritos, US
09.2018 - 02.2020
- Analyzed customers' skin types to provide tailored product recommendations.
- Provided personalized service by actively listening to customer preferences.
- Applied makeup techniques to enhance client features and achieve desired looks.
- Consulted with clients to determine individual preferences and skin types.
- Maintained cleanliness and organization of makeup station and tools.
Front Desk Receptionist
Seattle Talent
Seattle, US
05.2016 - 09.2017
- Greeted visitors warmly as they entered the office, creating a welcoming atmosphere.
- Organized meetings and schedules, managed paperwork, and completed various tasks.
- Maintained cleanliness and organization of the workspace to ensure a professional appearance.
Education
College Degree - Communications
Long Beach City College
Long Beach, CA04-2026
Hippa - Psychology
HippaTraining.com
Colorado Springs, CO04-2026
Child Welfare - Child Psychology
Division of Child Welfare
Colorado Springs, CO04-2026
Bachelor of Arts - Psychology
University of Colorado Colorado Springs
Colorado Springs, CO05-2024
Skills
- Shift management
- Proofreading
- Management skills
- Content creation
- Microsoft Excel
- Public relations
- Video production
- Social media strategy
- Customer service
- Front desk operations
- Communication skills
- Microsoft Word
- Time management
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Office Assistant
Heartspace Kids
11.2024 - 01.2026
Barista
Dutch Bros Coffee
03.2024 - Current
Insurance Coordinator
Mountain Vista Dental
02.2024 - 08.2024
Shift Lead
Ziggi's Coffee
09.2021 - 05.2022
Makeup Artist
Morphe
09.2018 - 02.2020
Front Desk Receptionist
Seattle Talent
05.2016 - 09.2017
College Degree - Communications
Long Beach City College
Hippa - Psychology
HippaTraining.com
Child Welfare - Child Psychology
Division of Child Welfare
Bachelor of Arts - Psychology
University of Colorado Colorado Springs