William Gay
Weeki Wachee
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Focused and dedicated insurance professional with several years of experience providing superior customer service and rates for policies. Partners with agents to build long-term relationships and develop strategic plans to aid clients with coverage needs.
Results-driven Insurance Agent recognized for productivity and efficiency in task completion. Specialize in risk assessment, policy customization, and client relationship management. Excel in communication, problem-solving, and adaptability, ensuring seamless service delivery and client satisfaction.
Overview
17
17
years of professional experience
Work History
Insurance Agent
USAA
Tampa
04.2024 - Current
- Answering questions for our members to make sure they have the right level of insurance to keep them protected
- Processed payments received from clients promptly according to established procedures.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Provided customers with information regarding plan features, pricing, and availability.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
Account Manager
Greenway Health
Tampa
10.2021 - 04.2024
- Take care of our clients by making sure the systems were running correctly and also upselling them get more advanced systems
- Presented product features and advantages to potential customers during sales meetings.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Utilized problem-solving skills when dealing with difficult customers.
- Negotiated contracts with clients to maximize revenue potential.
- Generated leads through cold calling activities.
- Developed pricing models for various products and services based on market conditions.
- Managed multiple accounts simultaneously while meeting deadlines.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Conducted market research to identify potential customers.
- Maintained accurate records of all customer interactions in the CRM system.
Corrections Officer
Pasco Sheriff's Office
Land O' Lakes
08.2008 - 10.2021
- Care, Custody and control of the inmate population
- Assisted in the development of individualized treatment plans for each inmate based on their needs and risk factors.
- Maintained accurate logs detailing inmate movements both inside and outside the facility.
- Participated in regular training sessions to stay up-to-date on departmental policies and procedures related to corrections work.
- Observed daily operations throughout the facility for compliance with standards set forth by governing bodies.
- Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
- Coordinated with medical staff to ensure timely administration of medications prescribed to inmates.
- Responded quickly and appropriately to emergency situations that may arise within the facility.
- Enforced rules concerning visitation rights among family members and friends of incarcerated individuals.
- Intervened during conflicts between inmates, utilizing de-escalation techniques when possible.
Education
High school diploma or GED - General
Ridgewood High School
New Port Richey, FL05.2006
Some College (No Degree) - Criminal Justice
Saint Leo University
Dade City, FLSkills
- Insurance policy analysis
- Customer education
- Regulatory compliance
- Payment processing
- Document preparation
- Contract negotiation
- Market research
- Customer relationship management
- Problem solving
- Effective communication
- Time management
- Conflict resolution
- Account management
- Negotiation
- Professionalism and ethics
- Client retention
- Property insurance
- Auto insurance
- Cold calling
Willing To Relocate
Brooksville, FL
Timeline
Insurance Agent
USAA
04.2024 - Current
Account Manager
Greenway Health
10.2021 - 04.2024
Corrections Officer
Pasco Sheriff's Office
08.2008 - 10.2021
High school diploma or GED - General
Ridgewood High School
Some College (No Degree) - Criminal Justice
Saint Leo University