Will Reiley
Charlotte,NC
Summary
Skilled team trainer successful at cultivating strong teams. Highly effective at helping employees provide first-rate service to customers and understand all positions. Bringing several years' experience and a flexible, outgoing mentality.
Overview
5
5
years of professional experience
Work History
Operations & Fan Experience Intern
Gastonia Ghost Peppers
05.2025 - 08.2025
- Supported day-to-day operations for game days and offseason activities
- Assisted with sponsorship coordination, event planning, and community engagement initiatives
- Helped coordinate promotional appearances and partnerships connected to local motorsports and NASCAR events
- Gained hands-on experience in sports marketing, customer engagement, and fan experience management
- Developed communication and sales skills through direct interaction with customers and event attendees
Team Trainer / Team Member
Chick-fil-A Stonecrest at Piper Glen
01.2022 - Current
- Trained and mentored more than 30 employees across multiple operational areas
- Demonstrated leadership and teamwork in a fast-paced customer service environment
- Built strong communication skills through daily customer interaction and problem resolution
- Maintained operational efficiency and food safety standards during high-volume shifts
- Helped create a positive and team-oriented work environment
Team Member
Regal Cinemas
07.2021 - 12.2021
- Delivered customer service in a high-volume entertainment environment
- Assisted with sales and upselling initiatives to enhance guest experience
- Trained new employees across multiple theater operations responsibilities
- Collaborated with team members to maintain efficient operations during peak business hours
Education
Bachelor of Science - Marketing
Appalachian State University
Boone, NC05.2026
Skills
- Microsoft Excel Certified
- Microsoft Word Certified
- Microsoft PowerPoint Certified
- Customer Service & Communication
- Team Leadership & Training
- Sales & Fan Engagement
- Event Coordination & Operations
- Marketing strategies
- Employee motivation
- Problem-solving
- New employee training
Community Service
Loaves & Fishes, Volunteer, 12/19, 02/20, Assisted community members through local food distribution efforts, Worked collaboratively with volunteers and individuals of all age groups
Timeline
Operations & Fan Experience Intern
Gastonia Ghost Peppers
05.2025 - 08.2025
Team Trainer / Team Member
Chick-fil-A Stonecrest at Piper Glen
01.2022 - Current
Team Member
Regal Cinemas
07.2021 - 12.2021
Bachelor of Science - Marketing
Appalachian State University