Summary
Overview
Work History
Education
Skills
Certification
Courses
Timeline
Generic

Will Towns

Summary

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bartender/Server

Bev's Naperville
05.2023 - 12.2024
  • Help host and serve private events such as birthdays, weddings, and professional gatherings.
  • Complete any restocking by bringing various beers, wines, and liquors from the cooler.
  • Create numerous custom cocktails using various unique ingredients.
  • Gained a strong understanding of the Company's POS system in order to take orders quickly and avoid comps and voids.
  • Cleaned throughout the shift by wiping down tables and counters, sweeping the floor, and pre bussing tables for improved service quality and faster resets.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Server/Bartender/Key Holder

Bulldog Ale House
09.2022 - 05.2023
  • Serve food and beverages to 75-100 guests including bar snacks, entrees, beer, and custom cocktails.
  • Memorize our daily special menu items and over 50+ popular cocktail recipes in order to move quickly, and efficiently, and give proper recommendations.
  • Cut and juice a variety of fruits to be used in cocktails and garnishing.
  • Clean during and after service hours such as tables, chairs, and counters to keep a healthy workspace.
  • Trained new hires on our POS system, menu items, and company standards/expectations.
  • Took orders over the phone by answering 20+ calls.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.

Inventory/Cashier/Host

Best Buy
03.2020 - Current
  • Searched and gathered between 50-100 items a day for customer orders in quick succession.
  • Welcome guests with an energetic and friendly attitude and helped assist to locate desired merchandise.
  • Gained financial and POS skills by processing multiple transactions and handling large sums of money.
  • Restock hundreds of items anywhere from small to large to the sales floor on a weekly basis.
  • Instruct advisors to offer support on any questions customers may have on our products and programs.
  • Aid fellow employees in searching for any product in order to achieve high sales rates and satisfied customers.
  • Complete customer's online store pick-up orders by verifying with a phone number and a valid I.D.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Education

Associate of Arts - Graphic Design & General Studies

College of DuPage
Glen Ellyn, IL
05-2024

High School Diploma -

Metea Valley High School
Aurora, IL
05-2019

Skills

  • Client support
  • Financial transaction processing
  • Customer engagement strategies
  • Collaborative team member
  • Skilled in prioritizing concurrent responsibilities
  • Detail-oriented approach
  • Composed in high-stress situations
  • Strategic issue analysis
  • Intermediate American Sign Language
  • Patience and empathy

Certification

  • On-Premise BASSET Alcohol Certification American Safety Council (2022)
  • Food Handler Certification ServSafe (2022)

Courses

  • Online Bartending Course
  • Online Mixology Course

Timeline

Bartender/Server

Bev's Naperville
05.2023 - 12.2024

Server/Bartender/Key Holder

Bulldog Ale House
09.2022 - 05.2023

Inventory/Cashier/Host

Best Buy
03.2020 - Current

Associate of Arts - Graphic Design & General Studies

College of DuPage

High School Diploma -

Metea Valley High School

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