MIKAYLA CROSS
Glendale,AZ
Summary
Dedicated Shift Leader promotes quality assurance, issue resolution and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Overview
4
4
years of professional experience
Work History
Bartender/Server
Fairmont Scottsdale Princess
11.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender
Silverleaf Country Club
08.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Shift Leader
Jamba Juice
07.2021 - Current
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposits
- Delegated tasks to employees and monitored activities and task completion
- Supervised, motivated and led employees to maintain productivity and customer service levels
- Assisted general manager with operations game plan and company initiatives implementation
- Organized daily workflow and scheduled staff vacations for adequate coverage
- Reviewed applications and resumes and recommended top candidates for interviews
- Resolved customer complaints and reported issues to senior management
Receptionist
Elements Massage
02.2021 - 02.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Customer Service Representative
Pizza Hut
04.2020 - 08.2021
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Documented conversations with customers to track requests, problems and solutions
- Educated customers on special pricing opportunities and company offerings
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
Team Member
Jamba Juice
05.2021 - 07.2021
- Uphold high standards of productivity and quality in operations
- Worked hard to learn required tasks quickly to maximize performance
- Promoted to Shift Lead in 2 months
Education
High School Diploma -
Buckeye Learning Center
Buckeye, AZ12.2021
Skills
- Staff Development
- Issue Resolution
- Client Support
- Team Supervision
- Good Communication
- Quick Learner
- Team Player
Strong multitasking
Liquor, beer, and wine knowledge
Organizational ability
Timeline
Bartender/Server
Fairmont Scottsdale Princess
11.2022 - Current
Bartender
Silverleaf Country Club
08.2022 - Current
Shift Leader
Jamba Juice
07.2021 - Current
Team Member
Jamba Juice
05.2021 - 07.2021
Receptionist
Elements Massage
02.2021 - 02.2023
Customer Service Representative
Pizza Hut
04.2020 - 08.2021
High School Diploma -
Buckeye Learning Center
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