Will Triplet
Emerson,AR
Overview
35
35
years of professional experience
1
1
Certification
Work History
Service Manager
Hugg & Hall Equipment Co
Shreveport, LA
01.2024 - Current
- Oversaw daily operations, ensuring adherence to service standards and customer satisfaction.
- Developed training programs to enhance team performance and operational efficiency.
- Implemented process improvements, reducing response times and increasing service quality.
- Managed inventory control systems, optimizing stock levels and minimizing waste.
- Led cross-functional teams to resolve complex customer issues promptly and effectively.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
Field Service Manager
Hugg&Hall Equipment Co.
El Dorado, AR
12.2022 - 01.2024
- Oversaw field service operations, ensuring compliance with safety standards and company policies.
- Coordinated maintenance and repair schedules, optimizing service delivery efficiency.
- Trained and mentored technicians on equipment troubleshooting and repair techniques.
- Implemented process improvements, enhancing response time to customer service requests.
Maintenance Mechanic/ Equipment Manager
Weyerhaeuser
Emerson, AR
11.1995 - 12.2022
- Manage a fleet of 46 pieces or mobile equipment including fork lifts, wheel loaders, log stackers, tractors, and track hoes. I also manage/maintain the facilities fire protection system and pneumatic system.
Maintenance Mechanic
C & D Truck service
Magnolia, AR
06.1993 - 11.1995
- Heavy Equipment tech
Service Manager/Mechanic
Firestone Complete Auto Care
Magnolia, AR
08.1991 - 06.1993
- Scheduled appointments for 3 mechanics and also preformed mechanic duties
Education
High school diploma - undefined
Emerson High School
Emerson, AR05.1991
Skills
- Mechanical Knowledge
- Blueprint Reading
- Industrial Maintenance
- Hydraulics
- Welding
- Mechanic Experience
- Brake Repair
- Facilities Maintenance
- SAP
- Electrical Experience
- Equipment Repair
- Low Voltage
- Troubleshooting
- Diesel Engine Repair
- Programmable Logic Controllers
- Facilities Management
Certification
Air Conditioning Certification
Timeline
Service Manager
Hugg & Hall Equipment Co
01.2024 - Current
Field Service Manager
Hugg&Hall Equipment Co.
12.2022 - 01.2024
Maintenance Mechanic/ Equipment Manager
Weyerhaeuser
11.1995 - 12.2022
Maintenance Mechanic
C & D Truck service
06.1993 - 11.1995
Service Manager/Mechanic
Firestone Complete Auto Care
08.1991 - 06.1993
High school diploma - undefined
Emerson High School