Hospitality expert with proven success at Colonial Country Club, skilled in customer service and team leadership. Known for improving dining experiences and training staff in high service standards. Strong in problem-solving and collaboration to ensure member satisfaction and efficient operations.
Earned promotion to lead member services and hospitality operations, enhancing overall satisfaction.
Listened to and resolved member complaints promptly, boosting satisfaction.
Trained staff in service standards to improve collaboration and efficiency.
Managed tasks effectively to build trust across departments.
Coordinated with chefs and management to ensure exceptional dining experiences.
Chosen for role in exclusive Charles Schwab Executive Suite during prestigious Charles Schwab Challenge.
Coordinated with chefs and management to ensure seamless dining experience.
Refined customer service abilities while maintaining high guest satisfaction under pressure.
Streamlined food delivery processes by acting as essential link between servers and chefs.
Enhanced operational efficiency by developing strategies to improve order accuracy.
Played key role in training more than six new expediters for kitchen success.
Promoted teamwork through strong relationship-building with team members.
Developed training programs to enhance player skills and teamwork.
Mentored young athletes to improve technique and sportsmanship.
Evaluated player performance to provide constructive feedback and guidance.
Managed storage room inventory to ensure prompt distribution of food and alcohol to venues.
Enhanced operational processes through accurate completion of requisition sheets.
Supported Colonial Country Club dining experience by maintaining fully stocked venues.
Delivered efficient food service for guests at Higginbotham Suite during Charles Schwab Challenge.
Worked closely with kitchen staff and food runners to guarantee prompt meal delivery.
Achieved high standards of service that generated favorable attendee feedback.
Enhanced dining experiences for members at Colonial Country Club through exceptional service.
Ensured seamless kitchen operations by collaborating with head chefs during Charles Schwab Challenge.
Demonstrated strong work ethic by consistently logging 50 to 60 hours each week.
Streamlined behind-the-scenes operations in coordination with management, focusing on inventory and waste disposal.