Will Velez

• Recipient of Event Planner JW Marriott Gold Coins
• 84% Forbes Travel Guide Audit score
• Provided upper echelon service at the highest possible level while embodying the JW Marriott brand values
• Greeted customers in a friendly and professional manner.
• Assisted with setting up bar area prior to opening shift.
• Checked identification of customers to verify age requirements for alcoholic beverages.
• Prepared specialty cocktails according to recipes or customer requests.

• GXP/Guest Experience Portal Trained.
• SERTIFI Trained.
• 2x Recipient of the Spirit to Serve Award Proficient with all of the tools and programs used at the front desk, and capable of training others to use them if necessary.
• 3rd associate in properties history to generate $20k in upgrade revenue within 1 months time

• Part of grand opening team
• Well versed in other departments responsibilities such as housekeeping, VIP, and room controller

Proficient with all of the tools and programs used at the front desk, and capable of training others to use them if necessary.

• Completed Ritz-Carlton Standard Training.
• Great Food, Safe Food” Class Completed.
• Tip Certified Here I learned how to enliven Ritz-Carlton’s Strong Service values; Ultimately teaching me how to enliven JW’s own policies and beliefs, and better serve guests.