Will Willingham
Muscle Shoals
Summary
I am a disciplined and career-oriented student maintaining a 4.0 GPA, putting me on my college president’s list, with strong academic achievements in Anatomy & Physiology. I possess a solid understanding of medical terminology, human anatomy, and physiology, which complements my practical experience gained through various hands-on roles. In addition to my studies, I have worked as a handyman for my grandparents, performing pressure washing, farm work, and basic home and property repairs. This blend of academic knowledge and real-world skills has helped me develop a strong work ethic, adaptability, and problem-solving abilities. My professors can attest to my dedication, leadership skills, and ability to work well both as a team leader and a collaborative learner.
Overview
2
2
years of professional experience
Work History
Lot Manager
Advance Auto Sales
07.2023 - 09.2023
- Added and maintained key tags, inspection decals and window stickers for 20 vehicles on sales lot.
- Assisted sales and service staff with moving automobiles to keep operations running smoothly.
- Supported marketing efforts, resulting in increased foot traffic and potential buyers on the lot.
- Parked vehicles in visually appealing ways to attract customer attention and increase sales.
- Maintained attractive, tidy parking lot for Advance Auto dealership.
- Drove automobiles to other dealerships or vendors for pickups and deliveries.
- Lifted items weighing over 80 pounds.
Customer Service Manager
Rural King
02.2022 - 04.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Conducted safety talks with my team
Education
High School Diploma -
Muscle Shoals High School
Muscle Shoals, AL05-2023
Career/Technical - Medical Terminology
Muscle Shoals Career Academy
Muscle Shoals, AL05-2023
Associate of Applied Science - Radiology
Northwest Shoals Community College
Muscle Shoals, AL03-2027
Skills
- Basic automotive troubleshooting
- Vehicle Inspection
- Customer engagement
- Team Leadership
- Problem Resolution
- Professional and Courteous
- Grounds Maintenance
- Strategic delegation of responsibilities
- Problem-Solving
- Client-oriented
- Deep knowledge of medical terminology
- Deep knowledge of Anatomy and Physiology
- Teamwork and collaboration
Accomplishments
Receiving a position on my college president's list
References
Job References:
- Pete Keeton (Former Sales manager at Advance Auto Sales)
-(256) 412-4250
- Jennifer Ryals (Former Assistant manger at Rural King)
-(256) 226-3167
Academic References:
- Professor Daniel Williams
- (256) 466-2278
- a00228539@alabama.edu
- Professor Megan Landrum
- (256) 331-5298
- megan.landrum@nwscc.edu
- Professor Sheri Grosso
- (256) 331-8022
- Sheri.grosso@nwscc.edu
Timeline
Lot Manager
Advance Auto Sales
07.2023 - 09.2023
Customer Service Manager
Rural King
02.2022 - 04.2023
High School Diploma -
Muscle Shoals High School
Career/Technical - Medical Terminology
Muscle Shoals Career Academy
Associate of Applied Science - Radiology
Northwest Shoals Community College