Summary
Overview
Work History
Education
Skills
Timeline
Generic

Will Winemaster

Mundelein,ILIL

Summary

Dynamic individual with a proven track record in relationship building and critical thinking, honed as a Lead Customer Service Representative at AV Figures. Experienced in leveraging trend identification and MS PowerPoint to drive process improvement and lead generation. Achieved significant customer satisfaction and team collaboration, showcasing a blend of hard and soft skills for impactful results.

Overview

5
5
years of professional experience

Work History

Marketing & Sales Intern

NEXIO Power, Inc.
04.2024 - 08.2025
  • NEXIO is an industry disruptive, green energy, alternative fuel (propane/hydrogen) medium-heavy duty commercial truck startup.
  • Supported sales team with administrative assistance such as researching current-future EPA/CARB emissions regulations and market impact.
  • Analyze market research to assess advantages over fuel cell & electric solutions by evaluating pricing, operational costs, and performance benefits.
  • Created multiple PowerPoint presentations and pitch decks for investors and target customers.
  • Researched Department of Energy grant and loan opportunities and application processes.
  • Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.

Small Business Owner

Slick Bricks
04.2020 - 08.2025
  • Curated product design and product development.
  • Managed all purchasing, sales, marketing and over 137 customer account operations efficiently.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Cultivated and strengthened lasting client relationships using dynamic communication skills.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.

Moderator

Discord
04.2020 - 08.2021
    • Supervised AV Figures Discord server channel community.
    • Responsible for upholding server rules and ensuring users followed them.
    • Handled conflicts, reviewed content, and answered users questions.
    • Researched, wrote and created content for various topics and mediums.
    • Maintained safe, healthy, and positive online community.

Lead Customer Service Representative - Online

AV Figures
06.2020 - 03.2021
    • Fielded over 100 daily online customer inquiries to answer questions and address complaints.
    • Tracked delayed, missing, and lost shipments ensuring complete customer satisfaction.
    • Planned and collaborated on new product development and launches.
    • Prepared client lists for charity auctions to increase exposure through online platforms such as Instagram and Discord.
    • Trained and mentored new customer service team member.

Education

High School Diploma -

Northwood School
Lake Placid, NY
05.2023

Skills

    • Relationship Building
    • Team Leadership, Group Collaboration
    • Critical Thinking, Problem Solving
    • Customer Relationship Management (CRM)
    • Negotiations
    • Research
      • Data Evaluation
      • Process Improvement
      • Lead Generation
      • MS PowerPoint,
      • MS Excel
      • Google Sheets

Timeline

Marketing & Sales Intern

NEXIO Power, Inc.
04.2024 - 08.2025

Lead Customer Service Representative - Online

AV Figures
06.2020 - 03.2021

Small Business Owner

Slick Bricks
04.2020 - 08.2025

Moderator

Discord
04.2020 - 08.2021

High School Diploma -

Northwood School

Similar Profiles

CREATE PROFILE