Willa Hopson
Eagle,ID
Summary
Organized and dependable employee, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate employee with strong leadership qualities eager to learn new skills.
Overview
3
3
years of professional experience
Work History
Worship Leader Intern
Eagle Nazarene Church
03.2023 - Current
- Enhanced congregational worship experience by leading engaging and diverse music selections.
- Lead worship alongside worship pastor every Sunday.
- Collaborated with the worship pastor to develop a consistent and cohesive worship program for all services.
- Mentored youth team members in musical techniques, resulting in improved overall performance quality.
- Assisted in planning and executing special events such as holiday services, camps, and worship nights.
- Organized weekly rehearsals, fostering a cohesive and well-prepared worship team.
- Worked closely with other ministry leaders to align goals across various departments within the church organization.
- Maintained open communication lines with pastors regarding sermon themes and scriptures to create appropriate song choices that complemented messages.
- Leveraged social media platforms to share information about upcoming events and engage with congregation members outside of services.
Sales Associate
Pi Baby Boutique
07.2023 - 01.2024
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our local business offerings.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained a high level of product knowledge to help meet customers needs.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Educated customers on store products and recommended products to fit an individuals needs.
- Created relationships with returning customers and made them feel welcome.
- Answered customer questions about products and services, helped locate merchandise, and promoted best selling items.
Sales Associate
Idaho Soap Company
10.2022 - 07.2023
- Followed Idaho Soap Company recipes to create products such as: bath bombs, bath steamers, lip balms, lip scrubs, lotions, body butters, shave products, etc...
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated customer on store products and ingredients.
- Became familiar with store product ingredients to better answer customers questions.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Ice Cream Server
Scoops Ice Cream
04.2021 - 10.2022
- Enhanced customer satisfaction by providing efficient and friendly service.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Assisted in inventory management, reducing waste and optimizing product usage.
- Contributed to increased sales by upselling scoop sizes, waffle cones, and specialty items.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
- Trained new hires on company procedures and best practices, ensuring seamless integration into the team.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Greeted incoming customers and provided reliable, friendly customer service.
- Notified supervisor and peers of low product inventory and customer complaints.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
Education
High School Diploma -
Eagle High School
Eagle, ID05.2023
Skills
- Customer Service
- Excellent People Skills
- Outgoing Personality
- Conflict Resolution
Timeline
Sales Associate
Pi Baby Boutique
07.2023 - 01.2024
Worship Leader Intern
Eagle Nazarene Church
03.2023 - Current
Sales Associate
Idaho Soap Company
10.2022 - 07.2023
Ice Cream Server
Scoops Ice Cream
04.2021 - 10.2022
High School Diploma -
Eagle High School
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