Willam Amekudji
Gahanna,OH
Overview
8
8
years of professional experience
Work History
Fortuity Account Coordinator
Covermymeds
06.2023 - Current
- Assisting physicians and pharmacies with their Prior Authorization they started on our platform.
- Assisting users with their account password reset including physicians and pharmacies account.
- Reporting Potential Adverse Events (PAE) incidents that is reported by users while assisting them.
- Assisting users with faxed Prior Authorization if they are having issues using our platform. Also providing healthcare plans phone numbers when it is needed.
- Using confluence to assist users in correcting and fixing the errors they encounter when working on Prior Authorization.
Data Center Technician
Vision Technologies, Inc.
08.2022 - Current
- Routed, labeled, and terminated low voltage and fiber optic cables efficiently. Installed cable racks, J-hooks, inner duct, and related data center structures using hand and power tools.
- Executed routine troubleshooting, testing, and diagnosis of cables to ensure optimal performance.
- Mounted servers, switches, and PDUs into server racks per provided diagrams and schematics.
Internet Repair Assistant
Spectrum
07.2022 - 06.2023
- Receiving customer calls and helping them fix their internet connection issues.
- Using copilot to find knowledge on how to resolve customer issues and providing them with the necessary information about their account.
- Using AgentOS to troubleshoot customers internet, take payments, provide outage information, order spectrum products and services for them.
- Advocating for customers and providing them with credits for bad services provided.
Entertainment Team Lead
Walmart
05.2019 - 06.2021
- Overseeing that overnight freight were stocked and made ready for customers.
- Assigning associates to jobs and give them the much needed training to perform their task. Assisting customers with their needs.
- Remodeling and setting up new modular for the department.
- Price changes on products to keep the store up to date.
- Cleaning and organizing the department.
Remote
Smith’s Medical
03.2019 - 04.2021
- Enabled and maintained effective communication and working relationships with team members.
- Assisted in administrative tasks for the Producing Manager in coordination or absence of the Executive Administrative Assistant.
- Accurately entered and maintained data in all applicable systems.
- Created and managed clear informational web and print marketing materials for the benefit of potential clients.
- Managed files of existing clients in response to their request and continued to network to draw potential new clients.
Customer Relations Representative
Teleperformance
05.2018 - 03.2019
- Enhanced consumer knowledge of product offerings by completing assigned product knowledge briefings and reviewing product information handouts.
- Created a friendly and comfortable environment to ensure customers feel confident to ask questions and request service.
- Recognized on multiple occasions for receiving highly satisfied surveys completed by customers for providing them with excellent service.
Skills
- Customer service
- Order management
- Account management
- Troubleshooting and problem resolution
Timeline
Fortuity Account Coordinator
Covermymeds
06.2023 - Current
Data Center Technician
Vision Technologies, Inc.
08.2022 - Current
Internet Repair Assistant
Spectrum
07.2022 - 06.2023
Entertainment Team Lead
Walmart
05.2019 - 06.2021
Remote
Smith’s Medical
03.2019 - 04.2021
Customer Relations Representative
Teleperformance
05.2018 - 03.2019